Director of Software Solutions - IE&A

Job Description:

The Software Solutions Director provides strategic leadership and oversight of a Software-as-a-Service (SaaS) business within the Industrial Equipment and Automation Division. This role offers a unique opportunity to define and scale a new SaaS business to support the welding segment, shaping strategy, building critical capabilities, and driving expansion into a high-growth, evolving market. 
 

Key Responsibilities include:
 

Strategic Leadership:

• Create and lead a new strategic growth platform, software as a service, establishing vision, priorities, and a scalable operating model aligned with organizational goals and emerging market opportunities.

• Identify and develop the core capabilities, talent, and partnerships required to successfully enter and compete in the Saas space.

• Develop and implement long-range and annual plans for the SaaS business unit aligned with organizational goals and market opportunities focused on scalable cloud solutions and financial performance.

• Define and monitor KPIs to ensure business performance, customer satisfaction, and profitability.

• Promote a culture of innovation, agility, and continuous improvement.

• Govern and prioritize future opportunities to drive growth through Software solutions, with a focus on expanding into new and underdeveloped market segments.

Operational Management:

• Develop, own and manage the business unit’s P&L, including revenue growth, cost control, and margin optimization.

• Govern innovation initiatives and product lifecycle strategies including development, deployment, and sustainment.

• Collaborate with the system architect and engineering team to ensure scalable, secure, and cost-effective cloud architecture.

• Develop and implement pricing models and sustainment strategies that reflect customer value and ensure profitability.

Team Leadership/Development:

• Lead a high-performing team of program managers, system architects, engineers, and technical sales professionals.

• Foster a culture of accountability, collaboration, and professional growth.

• Attract, develop, and retain top talent through coaching, mentorship, and career development.
   

Stakeholder Engagement:

• Partner across other ITW Welding divisions, legal, IT, and external development partners to align on priorities, business objectives and execution.

• Build strong relationships with key customers and partners to drive adoption and satisfaction.

Customer Focus:

• Champion a customer-first mindset and ensure solutions meet evolving customer needs.

• Support technical sales and applications teams in development, deployment, and post-sales support.

• Drive strategies to support product implementation and utilization in support of customer retention and value realization.

Cultural Development:

• Foster a culture that promotes safety, diversity, inclusion, and a positive work environment.

• Act as a change agent, challenging the status quo and providing strategic foresight for future growth.
   

How to be Successful:

• Strong strategic thinking, business acumen, collaboration, and problem-solving abilities.

• Comfortable operating in ambiguity and building structure, strategy, and capability to enter a new market. 

• Enterprise mindset with ability to understand, anticipate, and respond to customer needs.

• Excellent communication and presentation skills across all levels of the organization.

• Exceptionally self-motivated and results-oriented.

• Supportive coach with ability to attract, develop, and retain a diverse pipeline of great talent.
   

Qualifications:

Education:

• Bachelor’s degree in Business, Engineering, Computer Science, or related field; MBA or advanced degree preferred.

Experience:

• Minimum of 10 years of experience in SaaS, cloud solutions, or software product management.

• Proven track record of P&L ownership and business growth.

• Experience managing cross-functional teams and internal change initiatives.

• Deep understanding of cloud technologies, SaaS lifecycle, and customer success models.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.