Field Service Technician

We have a fantastic opportunity for a self-motivated, customer-oriented person with excellent communication skills. We are seeking an Appliance Repair Technician to represent our brand at customer locations while diagnosing, troubleshooting and repairing our domestic premium appliances.

Your Responsibilities

• Travel to customer location to diagnose, troubleshoot and repair Miele equipment utilizing factory training, service manuals and computerized tools. 
• Level and adjust equipment to include plumbing, gas and electrical connections
• Install and instruct customers on the proper use of equipment
• Organization and upkeep of company provided vehicle (tools, test equipment, computers and other company items)
• Complete all service calls and warranty documentation in an accurate and timely manner
• Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required
• Maintain the delivery truck in safe and working order

What we're looking for

• 100% local daily travel required
• A valid driver's license
• High school diploma or general education degree (GED)
• Knowledge of basic plumbing and electrical skills
• Good computer skills with knowledge of Microsoft Office
• Ability to apply concepts of basic math
• Ability to read, write and comprehend instructions, correspondence, and memos in English
• Ability to multi-task
• Ability to work professionally with colleagues and be a team player
• Ability to manage difficult customer situations
• Must be self-motivated, customer-oriented person with excellent communication skills

Working Conditions

• Generally works in a customer's home but may be exposed to extremes in temperature, humidity or wetness when in transportation
• May occasionally walk on slippery or uneven surfaces
• May have exposure to dust, gas, fumes or chemicals 
• On occasion, may use special visual or auditory protective equipment
• Will occasionally climb stairs and work off elevated surfaces
• Frequently work with biohazards for Commercial Technicians only

Physical Requirements

• Ability to sit, walk and crawl occasionally
• Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently
• Ability to use hands repetitively and power/simple grasp constantly
• Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly
• Physical ability to lift, pull and push products up to 50 pounds frequently
• Physical ability to lift, pull and push products that weigh in excess of 100+ pounds occasionally
• Ability to carry items up to 6 feet occasionally

The salary range for this position is $50,000 to $69,000 annually plus bonus. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.

Benefits

• Comprehensive health, dental and vision insurance
• Wellness discounts on medical premiums
• 100% covered life and long-term disability insurance
• 401k with company match
• PTO + holidays
• Discounted gym membership
• Generous Employee Purchase Program
• Wellness and volunteer programs

Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V