- Salary
- $90k – $110k/yr
- Location
- Lakewood, New Jersey
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Service
- Seniority
- Lead
- Industry
- Technology
- Category
- Information Technology
- Role type
- People Manager
- Environment
- Office
- Source
- BambooHR
Overview
This leadership role involves managing a team of MSP technicians, focusing on client service excellence and operational efficiency. Responsibilities include conducting 1:1 meetings, coaching team members, monitoring workload, supporting employee development, and overseeing service delivery. You'll work with ticket queues, SLAs, and service quality metrics while identifying process improvements. The position requires MSP experience, leadership skills, and knowledge of service desk operations.
Skills
ConnectWiseNinjaOneMicrosoft 365Azure
Languages
English
Remote Scope
USA
