Front Desk Agent, Austria Haus

Overview

Company Overview:

At CoralTree, we serve from the heart – always and in all ways. Our commitment extends to our owners, team members, and guests, as we strive to make a meaningful difference in every interaction. We believe that genuine connection is what people value most, so we prioritize bringing humanity into everything we do.

Performance | Integrity | Relationships | Empowerment | Innovation | Balanced Life

Our team members are the soul of CoralTree, embodying these values every day. Together, we reimagine the guest experience, drive creativity, and create signature moments that leave a lasting impact. Join us in making a difference!

Job Summary:

As a Front Desk Agent at Austria Haus in Vail, you will play an integral role in creating distinct and authentic experiences for our guests and owners. You will warmly and enthusiastically greet arriving guests, assisting them with check-in and check-out processes to ensure they feel comfortable and welcome. Additionally, you will provide information about hotel services and amenities, promoting the unique offerings of our property, located in the heart of Vail Village. 

Responsibilities

Responsibilities:

• Welcome guests and owners with enthusiasm and warmth, anticipating their needs and assisting with check-in and check-out processes.
• Respond promptly to any inquiries, maintaining a personal and welcoming spirit, regardless of the time of day or workload.
• Create memorable experiences through a warm personality and the ability to relate to both guests and team members.
• Take the initiative to resolve guest and owner complaints, fostering loyalty and satisfaction.
• Share personal passions and knowledge of hotel services and amenities to help guests feel at home.
• Collaborate with team members to communicate guest feedback and needs to staff and management.
• Manage multiple tasks efficiently in a fast-paced environment while ensuring accuracy and attention to detail.

Additional Expectations:

• Communication: If any tasks or responsibilities are unclear, we encourage open communication. If you encounter any difficulties or need assistance with the tasks mentioned, please bring it to our attention. We are committed to providing support to ensure a positive work experience.

Qualifications

Qualifications:

• Flexibility: Ability to work weekends and holidays.
• Experience: Previous experience in providing service to others and assisting in creating authentic travel experiences is preferred.
• People Person: A passion for serving others and creating exceptional guest experiences is essential.
• Communication Skills: Strong verbal and written English communication abilities, including legible and grammatically correct writing.
• Multi-tasking Ability: Capable of handling multiple tasks while ensuring accuracy and detail-oriented service.
• Drivers license is a plus, but no required.
• Bilingual is a plus.

Wage Information:The hourly wage is $23.00.

Benefits:

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

· Employee Assistance Program.

· Room discounts for all team members, as well as for their friends and family immediately upon hire.

· Eligible employees, 18 and older can register for a 401(k) with Fidelity after just 3 months of employment, with a company match. Helping you invest in your future!

This position will be posted until July 1st, 2026, unless filled sooner.