Manager of Information Technology

Description

SUMMARY DESCRIPTION

The Manager of Information Technology will manage and oversee the IT infrastructure, ensuring reliable operation of IT services. This role will lead IT projects, including the selection and deployment of hardware and software, ensuring timely completion within budget. This position will work collaboratively across multiple departments and develop and implement policies, procedures, and budget.

This role will require an in-office presence in a hybrid capacity (see In-person Office Requirements section below for more details).

SUPERVISION RECEIVED AND EXERCISED

The Manager of Information Technology reports to the Director of Operations and exercises direct supervision over one member of the Information Technology team.

Requirements

ESSENTIAL FUNCTIONS

Responsibilities:

• Provide end-user IT support and maintain "white glove" level service while supervising the support team.
• Stay abreast of emerging technologies and trends in IT, evaluating and recommending tools and technologies improvements.
• Work with internal stakeholders on implementing tools to support operational objectives.
• Evaluate and coordinate IT vendors/tools.
• Manage the inventory of all hardware, software, and licensing.
• Manage, maintain and troubleshoot information technology systems and infrastructure.
• Provide education and training on IT systems, applications, and security to employees.
• Establish and maintain documented standards and procedures pertaining to all IT systems, processes, and tasks.
• Participate in security incident investigations and response.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of:

• Troubleshooting and resolving technical issues with software, services, and systems.
• Windows administration including: MDM/RMM tools and Intune.
• Microsoft 365 identity and account management (SSO, Conditional Policies, etc.).
• Network infrastructure and configurations (VLAN, Subnets, DNS, etc.).
• A/V conference room environments for both in-person and virtual attendees.
• General IT security and data protection standards.
• Developing documentation for Helpdesk and IT operations.
• Scripting and automation tools (PowerShell).
• Vulnerability management and endpoint protection.

Ability to:

• Work independently and apply analytical skills to draw sound conclusions and make effective recommendations.
• Manage a variety of simultaneous work projects to meet established timetables and commitments.
• Effectively communicate, both orally and in writing, including making presentations of findings, recommendations, and policies to board members and staff.
• Prepare clear and concise reports, policies, procedures, correspondence, and other written materials.
• Explain technical information to non-technical users.
• Provide “white glove" level customer service.
• Provide oversight to the IT team, fostering a culture of continuous improvement and professional development.

In-person Office Requirements

This is a hybrid position that requires 2-3 in office days per week.

Additional in office requirements will also be required:

• As needed and in a timely manner (within ~2 hours) i.e., to troubleshoot any user issues, network equipment or peripherals issues.
• As needed for scheduled appointments with vendors, service providers, and building liaison.
• Monthly evening Board Meetings and other similar meetings to facilitate hybrid meeting applications and ensure the AV equipment and other connected hardware function properly during the meetings.
• As needed for staff meetings and any other IT-related staff support

REQUIRED QUALIFICATIONS

Experience and Training Guidelines: Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

EDUCATION / EXPERIENCE:

• Proven work experience in IT with 7+ years in an IT department involving desktop support, server and application administration, and network infrastructure administration
• Proven work experience leading a department and managing direct reports with 3+ years.

LICENSES:

• Possession and continued maintenance of a valid class C California driver’s license with a safe driving record or the ability to provide alternate transportation as approved by the CEO.

PHYSICAL AND WORKING CONDITIONS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

ENVIRONMENT:

Work is performed in a typical office setting with exposure to computer screens and at public events (fairs, meeting rooms, farmers’ markets, etc.) with moderate noise and will require some evening and weekend work. The noise level in the work environment is usually typical of an office environment and public events.

PHYSICAL:

While performing the duties of this class, employees are regularly required to sit, walk, and stand; talk or hear, in person and by telephone; reach with hands and arms. Employees are occasionally required to walk, and stand for prolonged periods; stoop, bend, kneel and twist; and may lift up to 20 pounds. Employees must be able to communicate in person, in writing, and by telephone with Board members, management, co-workers, vendors, consultants, and with the public in face-to-face, one-on-one, and group settings.

VISION:

See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and, operate assigned equipment.

HEARING:

Hear in the normal audio range with or without correction.

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