Specialist, Field Support Engineering

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role

Are you passionate about solving complex technical challenges in the field? As a Specialist, Field Support Engineering, you will play a critical role in delivering best-in-class technical support to our clients. Your expertise will ensure the reliability, maintenance, and optimal performance of our advanced equipment and systems, directly impacting customer satisfaction and operational excellence.

Target Compensation: $90K - $110K (depending on individual experience)

Travel: 75-80% (may require overnight stays)

What You’ll Do (Responsibilities)

• Provide on-site and remote technical support for installation, troubleshooting, repair, and maintenance of field equipment and systems.
• Diagnose and resolve hardware, software, and network issues, ensuring minimal downtime for customers.
• Collaborate with engineering, product, and support teams to deliver technical solutions and improvements.
• Document service activities, generate detailed reports, and maintain accurate records in compliance with company standards.
• Train and mentor clients and internal team members on system operation, maintenance, and best practices.
• Identify opportunities for process optimization and contribute to product feedback and continuous improvement initiatives.

Basic Requirements

• Degree or equivalent and typically requires 4+ years of relevant experience.
• Proficient in diagnosing and repairing complex electromechanical and/or IT systems.
• Excellent communication and customer service skills with a track record of building client relationships.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience with advanced diagnostic tools and remote support technologies.
• Familiarity with industry standards and regulatory compliance in field service operations.
• MUST have valid Driver's License and Passport (international travel may be required)

Preferred Skills/Experience

• Bachelor’s degree in Engineering, Electronics, Information Technology, or a related technical field, or equivalent experience.
• Certifications such as CompTIA A+, Network+, or similar technical credentials.
• Demonstrated ability to train and develop team members or clients.
• Experience working in cross-functional teams and contributing to product development feedback loops.
• Strong knowledge of networking, system integration, and troubleshooting methodologies.

Description of Travel or In-Office and Physical Requirements

This role requires up to 70-80% travel to client sites, which may include overnight stays. Work is performed both in the field and in-office environments. Physical requirements include the ability to lift up to 50 lbs, stand or walk for extended periods, and work in varying environmental conditions.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$79,500 - $132,500

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

 

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

 

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected]. Resumes or CVs submitted to this email box will not be accepted.

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