Connected Care Specialist - Jefferson University (FT, Days)

Job Details

This role involves managing and coordinating referrals to community and government services to ensure comprehensive support for patients with complex Health-Related Social Needs (HRSN) and providing direct teaching and/or mentorship to Jefferson staff and students.

This role involves a combination of patient/student-facing responsibilities in clinical settings and non-patient/student office-based work, including telephonic patient outreach.
Work Schedule: 4 days per week on-site (office/clinical space), 1 day per week remote (following completion of onboarding)

Job Description

This is a grant-funded position to support the SKMC Clinical Experience program.

Job Duties

• Conduct HRSN assessments and other critical screenings onsite in various clinical and community settings for patients and community members. Document screening results accurately and follow workflows to communicate positive screenings to relevant staff.

• Identify and implement the best fit resources for each individual based on eligibility criteria such as medical history, insurance coverage, and screening results.This will often involve engaging directly with patients for clarification on needs and other relevant life circumstances and may involve collaboration with care team members when resource coordination is directly relevant to patient care (e.g., medication costs / potential to change medications)

• Provide training and oversight to students and staff on workflows and systems when supporting patients with Health Related Social Needs and facilitate learning through bedside teaching, case discussions, clinical demonstrations, and provision of constructive feedback

Minimum Qualifications

• Associate’s Degree or Bachelor's Degree in Public Health, Healthcare Administration or a related field required.

• 3 years experience in healthcare or benefits assistance, particularly direct patient care, public health, social work, case management or customer service.

• Proficiency in use of Microsoft Word, Excel, Outlook.

• Proficiency in data entry and familiarity with electronic health record systems.

• Ability to utilize resources effectively to overcome challenges and find solutions.

• Ability to multitask, problem-solve, and work in a fast-paced environment.

Preferred Qualifications

• Bilingual skills (English/Spanish)

• Prior experience working in a healthcare setting

• Prior experience in community engagement or customer service

Additional Qualifications

• Ability to stand or sit for extended periods

• Ability to perform computer searches and telephonic outreach

• Ability to work in hospital setting

• Comfortable wearing personal protective equipment (PPE) as required by hospital guidelines

• May require weekend or holiday shifts depending on hospital needs

• Requires travel to various on-site locations to conduct screenings, support on site staff/students, troubleshoot workflows, etc.

Physical Demands
Lift and carry 40-50 lbs. Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight. Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift. *Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

132 S 10th Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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