Senior Director of Machine Learning (Experiences)

About Tripadvisor 

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

Tripadvisor Experiences, a division of Tripadvisor, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 400,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary.

The role

As the Senior Director, Machine Learning, you will spearhead our Machine Learning, Data Science and Experimentation efforts, reporting to the Vice President of Engineering. You will play a pivotal role in shaping our ML and AI strategy and ensuring we leverage our data assets to their full potential to drive growth and competitive advantage. This spans the personalization, recommendation, and ranking systems that power how travelers discover and book experiences; rigorous experimentation; and the responsible application of generative AI — all built on our rich first-party data.

You will run your organization as a hub-and-spoke: a strong central team that owns talent, craft standards, career growth, tooling, and long-horizon ML strategy, with scientists deployed close to the product areas they serve so delivery stays fast and grounded in real business context. You will be a strategic leader and a credible technologist: a player-coach who sets technical direction, holds the scientific bar, and stays close enough to the work to earn the trust of a demanding team. You will lead and grow the organization through a layer of managers as it scales.

What you'll do 

Leading through a team of managers and senior scientists, you will:

• Build and lead a unified ML organization. Consolidate and grow ML scientists currently embedded across engineering into one hub-and-spoke model; define the operating model, decision rights, and service commitments so product areas keep momentum through the change.
• Own the personalization strategy. Set the technical direction for the recommendation, ranking, and search-relevance systems that personalize the traveler journey — multi-objective ranking, sequential and session-based recommenders, embeddings and semantic retrieval, and real-time features — the models that drive discovery and conversion at scale.
• Lead data science and experimentation. Own predictive modeling, causal inference, and the experimentation platform and standards — A/B testing, guardrail metrics, and rigorous measurement of incremental business impact — as a decision-science partner to Product and the business, championing a strong experimentation culture across the organization.
• Shape our generative-AI direction. Own the strategy for applying LLMs and generative AI across the Experiences product — conversational trip planning, retrieval-augmented generation grounded in our first-party reviews and content, and automated content — with rigorous evaluation to control quality and cost, including agentic and LLM-driven experiences as this work scales.
• Grow, develop, and retain the team. Shape ML and data-science career ladders and dual technical/management tracks; partner with Talent Acquisition to attract and hire top-tier ML and data-science talent; calibrate hiring and promotions; establish standards for the research-to-production model lifecycle; and develop both the management track and the senior IC bench — Staff and Principal Scientists.
• Own production ML health. Set and enforce the standards for reliable, well-monitored, cost-effective models in production - deployment, retraining, monitoring and governance - and the service levels (SLAs) of the ML organization. Partnering with MLOps infrastructure team.
• Partner across the company. Translate commercial strategy into an ML roadmap with Product, Engineering, Design, and Analytics leadership; represent ML in executive planning; and connect model performance to business outcomes.

What you'll bring:

• Substantial experience in machine learning, together with significant experience leading managers and senior technical teams in a complex, scaled organisation.
• A track record of shipping production machine learning at scale — ideally personalization, recommendations, search/ranking, or similar — to large consumer traffic, with measurable business impact.
• Experience building, scaling, or restructuring an ML or data-science organization, and the change-management skill to consolidate and align teams without disrupting delivery.
• The ability to operate as an executive peer — influencing Director- and VP-level partners across Product and Engineering and shaping strategy, not just execution.
• A strategic player-coach's technical depth: current enough in modern ML, experimentation, and MLOps to set direction, review architecture, and hold the scientific bar.
• Strong grounding in experimentation and statistics — A/B testing, causal inference, and rigorous measurement of impact.
• An MS or PhD in a quantitative field (Computer Science, Statistics, Mathematics, or related), or equivalent depth of applied experience.
• Excellent communication — the ability to translate complex ML concepts into business decisions for technical and non-technical audiences alike.

Job Location: Hybrid - UK (London/Oxford) or Poland (Krakow)

This role is a hybrid position that requires 2 days per week in our office

What We Offer 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at [email protected].

If you have any additional questions about careers at Tripadvisor you can email us at [email protected]. We have all the answers!

 

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