Bilingual Customer Resource Technical Advisor,

Make A Difference For Those Who Make The World™

The What

As a Bilingual Customer Resource Technical Advisor, you will be part of a dedicated remote team based in Canada and reporting to the Customer Service Manager, Outdoor. 

The Why
It takes great people to achieve greatness.  People with a sense of purpose and integrity.  People with a relentless pursuit of excellence.  People who care about making things better For Those Who Make The World™.  Sound like you?  Join our top-notch team of nearly 48,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER. 

What You Will Get To Do

• Responsible for providing Independent Retail customers, service dealers, distributors and retailers within depth technical advice and post-sales support relating to installation, assembly, operation, and servicing of MTD Outdoor Power Equipment
• Direct customer to the nearest servicing dealer where they can purchase MTD Products
• Determine make, year and type or part required in order to facilitate repair
• Investigate if part/unit is under warranty and process warranty claim
• Troubleshoot the problems either dealers, retailers or consumers are having, and identifies different products and parts required
• Enter part orders in the system, monitor order status and expedite orders when required
• Maintains service dealer records on all systems (MAPICS, Internet, Dealer Portal) Salesforce

Who You Are

• Post-Secondary diploma or certificate in the Trades preferred
• Experience repairing, selling or for a manufacturer of small combustible engines or power equipment a strong asset
• Customer Service or experience as a Manufacture Technical advisor strongly preferred
• Bilingual (French/English) language skills both written and spoken(a strong asset)
• Must be able to handle multiple tasks in a high call/systems volume environment while maintaining composure and flexibility
• Strong experience with Excel, Word, or a CRM such as Mapics AS400

What You Get

• Anticipated compensation for this role is $55,000-$65,000 in annual base salary.  Salary is based on market location, and may vary depending on job-related knowledge, skills, and experience.
• We care about the safety and the well-being of our employees.
• A supportive work environment where you can be your best every day.
• Opportunities to stretch and develop in our diverse lines of business within our Fortune 200 company.
• We offer different ways for you to give back to communities where we operate.

• Competitive compensation & benefits package.
• Use of a company laptop.
• Company Perks including: Goodlife Fitness discounts, Employee product purchase, and many more!

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world.  We’re more than the #1 tools company.  More than a driving force in outdoor power equipment.  More than a global leader in industrial.  We’re visionaries and innovators.  As successful as we’ve been in the past, we have so much further to go.  That’s where you come in.  Join us!

This job posting is for an existing vacancy within our organization. 

Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit.  We strive to hire employees that reflect and support the diverse perspectives, experiences and needs of employees and our communities including but not limited to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive organization. Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBD’s priorities, goals and principles of equity and inclusivity. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team. Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are 

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. 

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development: 
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.