Tour Experience Specialist - Florida

ABOUT THE BRAND:

Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf.

Our Mission:  To create demonstrably superior and pleasingly different products powered by innovative technology and premium craftsmanship enabling golfers of all abilities to play their best and find more joy in the game. 

Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward. For more information, please visit https://www.callawaygolf.com

ROLES AND RESPONSIBILITIES

• Execute strategic fitting events and provide best-in-class performance fitting evaluations and club builds. 
• Partner cross-functionally with the Outside Sales Representative(s) to ensure exceptional customer service through inventory management and inquiry communication. 
• Support Callaway HQ sales initiatives, including but not limited to product releases, educational experiences, micro-launches, sales incentives, and programs. 
• Stay informed about new product attributes and performance characteristics to ensure knowledgeable customer interactions.
• Gather club specifications from customers and staffers.
• Build golf clubs to player order specifications.
• Perform club-fittings for customers and staffers.
• Discuss equipment needs with customers and staffers.
• Adjust and/or service golf equipment for qualified customers.
• Submit orders and meticulously record any billings and product specifications.
• Track and order inventory in the Tour trailer.
• Interact with peers and staffers collaboratively and professionally.
• Execute a Tour Trailer schedule with Manager.
• Determine/support the best route to drive the Tour Trailer from one event to the next.
• Determine product choice or equipment characteristics to best support the needs of customers.
• Perform additional duties as specified by the Manager.
• Assist in product training for both Green Grass and Off-Course accounts and associates. 
• Maintain the appearance of the Tour trailer in keeping with the professional image of Callaway Golf.
• Oversee maintenance and planning for Tour Trailer.
• Clean and restock the Tour Trailer tools and supplies.

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Strong knowledge of golf products and club fitting.
• Able to build and modify golf clubs to the standards required by professional golfers.
• Excellent customer service skills.
• Highly capable of working as part of a team toward meeting department goals.
• Must be timely, reliable, and deliver on commitments to customers (internal and external).  
• Determined employee who can be counted on to fulfill obligations, especially regarding travel requirements.
• Exceptional organizational skills and high diligence.
• Must be dependable with a track record of prioritizing and multi-tasking. 
• Able to work “on the road” for extended periods.
• Exhibited leadership and professionalism. 
• Geographic knowledge of the territory is preferred. 

EDUCATION AND EXPERIENCE

• High school diploma or general education degree (GED).
• Experience in the golf industry.
• Strong knowledge of golf product.
• 2 years of experience in fitting or building golf equipment required.
• Experience towing a trailer preferred.
• Required to maintain a valid driver’s license and insurance eligibility to drive a company vehicle.
• Driver’s record must meet authorized driver criteria for the company.
• Required to drive a company vehicle.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Regularly required to travel.
• Regularly required to lift heavy loads (up to 70 pounds)
• Regularly required to spend extensive time on feet.
• Regularly required to work with tools.
• Regularly required to work outside in the elements.
• Regularly required to work in a trailer where access is by stairway only.
• Regularly required to work on uneven terrain outside on and around golf courses.
• Frequently required to work more than 8 hours in a day.

DE&I and EEOC:

Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.

If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.

ARE YOU READY TO MAKE THE TURN? APPLY TODAY!