Medical Support Assistant

Under general supervision, the Medical Support Assistant provides quality healthcare in a culturally sensitive, competent caring manner to empower our patients and help them attain their highest level of health.  This job class is treated as FLSA Non-Exempt.

Essential Functions:  Essential functions may vary among positions and may include the following tasks and other characteristics.  This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive list of tasks performed by all positions in this classification.1. Greets visitors and receives telephone calls regarding such things as procedures for obtaining medical assistance, directions, services available and requests for changes in scheduled appointments, etc. Maintains alertness to medical emergencies to ensure that such patients are seen without undue delays.

2. Conducts initial patient interview to obtain medical record information, and assists patients in completing new or updating forms for the patient registration system.  Facilitates the patient admission flow, including patient identification, accurate demographics, insurance information, required signatures, and documents.  Obtains necessary verification of insurance and other eligibility programs. 

3. Manages, prepares, maintains, files, copies, and scans patient records.  Assembles patient records in correct sequential and chronological order, assuring that required forms are provided.

4. Coordinates referrals and appointments with medical specialists, including determining patient’s health care payment and eligibility resources; but not limited to: obtaining all insurance pre-authorizations necessary for the referral; sending all medical notes, demographics, and billing information to the outside vendor; tracking the patient appointments to completion; arranging for transportation if needed; following up with the outside vendors to ensure patient records are received and ensures patient has proper follow-up until medical care is complete.

5. Schedules appointments. Ensures that required forms are provided and imprinted with patients’ identification.  Duties may include scheduling with referral sources and coordination of transportation for Community Members through tribal transit.

6. Displays exceptional customer service skills in responding to all inquiries from patients, insurance carriers, outside agencies, internal departments and coworkers.

7. Files a variety of material in patient charts in proper sequence, such as test results (lab and x-ray), referrals, narrative summaries, consultations, etc. When needed, extracts information from the record for physicians’ use, reports, etc.

8. Monitors and maintains inventory for unit supplies. May sign for receipt of various supplies and equipment (excluding medicines/drugs) upon delivery for patient use.  Adheres to applicable procurement policies when ordering supplies.

9. Maintain health records in accordance with retention procedures and disposition schedules.

10. Performs other job-related duties as assigned by the supervisor.


Knowledge, Skills, Abilities and Other Characteristics:

• Knowledge of the history, culture, laws, rules, customs and traditions of the Salt River Pima-Maricopa Indian Community.
• Knowledge of expectations of medical office standards, policies and procedures.
• Knowledge of basic medical office equipment and familiarity with usage.

• Skill with gathering detailed and pertinent patient information from patients, guardians, or representative
• Skill using a variety of office equipment and a personal computer with proficiency in MS Office and MS Outlook

• Ability to communicate clearly and effectively, both verbally and in writing.
• Ability to multi-task and work with minimal supervision.
• Ability to work effectively with a variety of clinically trained service providers.
• Ability to meet and comply with HIPAA/Confidentiality policies and procedures and ability to handle highly confidential and sensitive patient information.
• Ability to deal with sensitive issues and maintain appropriate, professional and confidential relationships.
• Ability to lift and carry 15 lbs.

• Education and Experience: High school diploma or GED required; 2-year technical, vocational or college degree preferred. 

• Equivalency: Any equivalent combination of education and/or experience that would allow the candidate to satisfactorily perform the duties of this position, will be considered.

• Underfill Eligibility: An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill.

May be required to work outside normal work hours including nights, weekends and holidays. 
Employees in, and applicants applying for, jobs providing direct services to children are subject to the “Community Code of Ordinances”, Chapter 11, “Minors”, Article X. “Investigation of Persons Working With Children”.

• New hires in clinical roles must present valid BLS certification (Healthcare Provider BLS for clinicians) prior to the first day of patient care.
• Ensures all patient information is kept confidential and complies with Health Insurance Portability and Accountability Act (HIPAA) regulations and SRPMIC HHS policies and procedures

Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check. 

"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified: Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.

In order to obtain preference, the following is required: 1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).

Documents may be submitted by one of the following methods: 

1) attach to application

2) fax (480) 362-5860

3) mail or hand deliver to Human Resources.

Documentation must be received by position closing date. 

The IHS/BIA Form-4432 is not accepted. 

Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.