Account Manager CA

Role Description

Zoetis is looking for an Account Manager Companion Animals. Central Netherlands region, including Amsterdam.

The person in role will develop mutually beneficial and productive long-term partnerships with our customers and will maintain these relationships with the appropriate quantity & quality of activity.

The field-based Account Manager acts as the first contact for designated customers (veterinarians, veterinary practices, clinics, …). They provide high quality information & technical advice on the companion animals product portfolio via physical visits, phone or digital activities.

This role contributes to the overall success of Zoetis by delivering to the sales growth & market share gain targets for the designated product lines.

Core responsibilities

Planning

• Maintain high level of expertise with the evolving portfolio of products, services, pricing, competition, market and industry trends
• Develop and maintain account plans in collaboration with the Area Businesss Manager, Commercial Operations, ...
• Ensure customer information and call reports are continuously updated through CRM system

• Align activities and account plans to marketing programmes and management direction in line with the Solution Selling model
• Analyse and interpret actual and potential sales and growth opportunities to support delivery of sales targets

Relationships

• Develop mutually beneficial and productive long-term partnerships with our customers based on high quality account plans
• Implement bespoke customer solutions utilising all available resources including products, value add services, Veterinarians and Business Consultants

• Contribute to the success of the team by sharing best practices with colleagues and proactively contributing ideas.

Call activity

• Deliver visit activity in accordance with agreed KPIs to achieve the required coverage and frequency with identified target customers
• Ensure clear and specific objectives exist for each individual visit.
• Deliver relevant marketing messages, product information and programmes consistent with management direction in line with Solution Selling model
• Proactively identify customer opportunities and capitalize on them.
• Co-ordinate with colleagues in order to achieve positive changes to the customers understanding and use of our portfolio of products, services and pricing.
• Accurately record call/visit activity in the CRM system, in line with company guidance.
• Ensure clear and timely follow up plan is in place and actioned.

Compliance

• Maintain high standards of business conduct and compliance, adhering particularly to Pharmacovigilance Policy, Global vet Policy, Zoetis values, travel & expenses policy and local codes of practice
• Maintain accurate business records including CRM and communicate effectively with the Area Business Manager and other stakeholders
• Manage allocated customer support budget with tight control to avoid overspends
• Responsible for collecting, recording and reporting of post-marketing animal health adverse events (pharmacovigilance, related to a Zoetis product) in a timely manner.

Key Skills

• Strong sales ability
• Strong communication & influencing skills
• Builds successful and effective relationships
• Able to retain and recall product information to a detailed level
• A strong focus on planning, and a balance of tactical planning with day to day operational requirements
• Ability to work independently
• Drive and resilience, demonstrated with a persistent, never give up attitude
• Confidence, likability and an authoritative personality
• Stakeholder management – effective at using stakeholders as resources

Behaviors

Our Colleagues make the difference

• Keep your selling skills sharp. Train, and retrain
• Be an expert on your solutions – know them inside and out, and continue to learn
• Use the experience from setbacks and failure to drive your future success

Always do the right thing

• Sell what you know your customers need; what you know will work for them
• Help build the reputation of our brand by understanding and supporting the things that we stand for

Customer obsessed

• Know your vets, know your farmers. Know more than just their names, know their business
• Establish effective and lasting relationships with customers that build loyalty to our brand

Run it like you own it

• Ground all account plans in commercially sound thinking
• Deliver on your commitments to customers and colleagues. Do what you say you’ll do – and quicker and better

We are one Zoetis

• Give the team timely information and support that helps them to deliver their role
• Know what’s going on around the business and talk about it to your customers
• Communicate across roles, across regions, across species

Training & Qualifications

• Fluent in Dutch; good knowledge of English; knowledge of French
• IT literate. Able to use standard business software and communication tools.

Experience

As either a;

• field sales representative
• employee in the animal health industry or a related industry
• employee in a customer facing role

Travel requirements

Occasional travel (for meetings) within the region Belgium & the Netherlands and EU.

 

 

Full time

 

 

Regular

 

 

Colleague

 

 

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

 

 

Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.