- Salary
- £37k+
- Location
- Oxford Street (Spa Store)
- Type
- Internship
- Department
- Retail
- Seniority
- Internship
- Source
- Pinpoint
Description
Anchor Shop Trainee Manager **Internal Only**
Application Deadline: 15 August 2026
Department: Retail
Employment Type: Permanent - Full Time
Location: Oxford Street (Spa Store)
Compensation: £36,950 / year
Description
This is currently an internal-only opportunity.
Diversity matters
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. We put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
The role
As a Trainee Manager, your main focus will be assisting in delivering exceptional customer service and creating memorable experiences. You will work collaboratively with the Shop & Spa Manager to cultivate a team that shares a passion for making every customer interaction a delightful experience. Contributing to a positive environment where each visit to the shop or spa goes beyond a transaction is key.
Your role also involves supporting the Shop & Spa Manager in building connections within the local community, with other businesses, and charity organisations. Your commitment to outstanding customer service will contribute to the overall growth of the business, and we are here to support you in achieving this goal.
You will play a role in creating and executing 'top box' goals for the store, spa, and your team, ensuring that decisions positively impact these goals. As a Trainee Manager, you will work with the Shop & Spa Manager to assess progress towards these objectives and help shape the team structure for optimal performance. Recruitment, upskilling, and scheduling of team members will be part of your responsibility; aligning roles and staff to meet the store's needs.
Our business is driven by people, and we encourage you to enjoy your work, embrace challenges, and see your role as a starting point for building a career. Our flexible, supportive, and authentic working culture values your innovative spirit. We welcome your efforts to push boundaries, explore new approaches, and continually enhance the customer experience; offering our full support along the way.
Key Responsibilities
- Work closely with the Shop & Spa Manager to bring exciting ideas to life, making your store successful through creative planning and building an exemplary in-store team.
- Support the Shop & Spa Manager in building a team of customer-focused individuals who are enthusiastic about enhancing the overall shopping experience.
- Assist in nurturing a customer-centric team by participating in delivering training sessions, providing constructive feedback, and observing the Shop & Spa Manager's leadership.
- Leading a management team to help you achieve the store's top-box goals
- Delegating to your management team in order to achieve the needs of the customer and the store and spa.
- Out-of-the-box thinking to achieve success whilst innovating and collaborating with your team.
- Contribute to managing the store's finances by assisting in setting annual budgets, driving sales, and understanding how to control staffing levels and stock to meet customer needs.
- Maintaining a beautiful store and spa with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customers' experience in your store.
- Develop relationships within your local community to enhance your customer's experience when they come into your store or spa.
- Actively engage in personal development by utilising training opportunities, collaborating with other teams around Lush, and gaining exposure to other stores and various aspects of the business.
- Creating and facilitating a shopping experience that encourages your team to consistently make their customers' day
- With the Shop & Spa Manager's support, taking on your own projects to make positive changes and add your unique touch, helping your store and spa thrive and grow.
Skills, Knowledge and Expertise
Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service. Our stores and spas are an oasis of kindness, where we aim to deliver memorable experiences that make our customers' day. A Trainee Manager is at the helm of this and should be motivated by this.
Management Skills: Able to navigate difficult conversations, set and manage expectations, and support your management team. A Trainee Manager must balance the needs of the business, along with ensuring the team's morale is maintained and motivated.
Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team.
Communication: Strong verbal communication skills to share business messages throughout the store and spa, as well as working with your Retailers, your Manager, and stores and spas local to you.
Benefits
Employee benefits:
- Holiday allowance
- 50% discount on Lush products and selected spa treatments
- Discretionary and profit-based bonus
- Pension scheme
- Day off for birthdays on usual working days
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
- Financial childcare support on return to work
- Flexible working
*Please note that some of these benefits are based on the length of service
We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by Lush has certain rights over their data, which are detailed in our Privacy Notice here.
We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by Lush has certain rights over their data, which are detailed in our Privacy Notice here.
Skills
Customer ServiceMerchandising