- Location
- Selangor, Sunway Geo Tower, Malaysia
- Workplace
- Onsite
- Type
- Full-time
- Department
- Operations
- Seniority
- Entry
- Closing date
- Today
- Source
- Workday
Description
Role Summary
The Insurance Operations Associate supports policy administration and processing activities for markets such as Singapore and Hong Kong markets. The role plays a critical part in ensuring accurate policy issuance, premium billing, and customer servicing while meeting operational and regulatory requirements.
Job Description
The Insurance Operations Associate is responsible for performing routine and non-repetitive business processing tasks, including data entry, policy document issuance, and premium billing in compliance with established guidelines. The role requires analytical and investigative skills to ensure accuracy and efficiency in operations.
Validate and enter customer proposals, applications, and transactions into the designated policy processing system for specific lines of business.
Ensure adherence to processing turnaround times for policy applications and transaction processing.
Generate quotations, new policies, renewals, endorsements, cancellations, and perform administrative tasks for consumer line products per the agreed Standard Operating Procedures.
Communicate effectively, both verbally and in writing, with relevant stakeholders, including Underwriters and clients, to gather necessary information for policy administration and servicing.
Organize and maintain electronic databases, including performing data input and ongoing maintenance tasks.
Investigate and rectify any rework issues to ensure process accuracy and efficiency.
Job Qualifications
A bachelor’s degree, Post Graduate Diploma, Professional Degree, or equivalent in any field.
Fresh graduates are encouraged to apply. Prior experience in insurance operations, policy administration, underwriting support, or shared services environments is advantageous.
Basic understanding of general insurance products, policy administration, underwriting support, or insurance operations processes is preferred.
Experience in a Business Process Outsourcing or Shared Services environment is an added advantage.
Proficiency in written and spoken English is required as the role involves regular communication with Singapore and Hong Kong stakeholders and processing English-language policy documentation. Additional languages such as Cantonese is an advantage.
Strong attention to detail and commitment to data accuracy
Role details:
Role may start as one year contract before conversion to permanent, subject to performance
Role will be fully returning to office (RTO) in Sunway Geo
Flexibility to support regional business requirements, which may include shift schedules and work on Malaysian public holidays. Application overtime and shift allowances apply
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About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
