- Location
- Quezon City - Vertis Corporate Center, Philippines
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Legal
- Experience
- 1+ years
- Education
- Bachelor
- Closing date
- Today
- Source
- Workday
Description
Role Responsibilities
- Follow prescriptive guidelines and company procedures regarding enhanced customer due diligence investigations.
- Perform in-depth analysis of customer activities that undergo enhanced due diligence.
- Investigate and research the alerted activity using Western Union systems, public and non-public available databases and records and form further actions for the customer, which can include approval, interdiction, request for an interview, request for additional information and/or documents, if necessary.
- Formulate reasonable explanation for the flagged activities, considering pertinent factors such as customer economic profile, relationship with associated counterparties and purpose for money transfers.
- Make independent case decisions based on company policies and procedures. Clearly document findings and the rationale behind decisions made on each case. Escalate specific cases to Western Union stakeholders or other investigative groups as applicable.
- Actively contribute to the team's knowledge base by sharing insights and experiences.
- Support the AML Compliance team to ensure adherence to compliance requirements by identifying typologies and possible suspicious activities.
- Perform call attempts to customer when additional information / documents are needed
- Receive calls from customers when they are needed.
Role Requirements
- Fluency in English and Spanish – outstanding verbal, written and listening skills.
- Bachelor's degree or equivalent job experience in the financial services industry is preferred.
- Amenable to work evening shifts and weekends.
- 1 year of experience in the following: Strong knowledge is required in AML typologies and compliance such as Fraud and financial risk investigation and monitoring, know your customer strategies, investigation and monitoring of possible suspicious activities in transactional patterns
- Demonstrated strong analytical, investigative, and problem-solving skills and high attention to detail.
- Ability to identify compliance risks and escalate when appropriate.
- Working knowledge of MS Office, especially strong MS Excel skills.
- Experience making independent work-related decisions following company policies and procedures.
- Strong Knowledge of AML compliance - risks, typologies, and red flags.
- Team player with strong collaborative skills.
- Ability to interview customers when necessary.
- Ability to work with a high level of autonomy.
- Experience in conducting public database research.
- Strong written and verbal communication skills.
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Work Shift
HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your Philippines specific benefits include:
- Paid sick leave and vacation leave
- HMO coverage with dependents from day 1 of employment, subject to insurer's review
- Hybrid working arrangement
Other Details
As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to [email protected].
Estimated Job Posting End Date:
07-31-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Skills
ExcelAMLCompliance
