Who We Are

Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Define business processes and system alignment. Translate business requirements into system definitions and solutions. Strategic partner, acting as liaison between the user community and the technical applications development staff (may include offshore staff). Resolve system problems to ensure customer processes run smoothly. Document business processes, training procedures, standard operating procedures, project status, etc. Implement system alignment with business processes.

What You’ll Do:

• Technical and implementation focus is on providing standard and customized applications to resolve business needs/issues.
• Identifies business system requirements and related business/application solutions over a complete business process.
• Develops new customizations with design, documentation, testing and training.
• Conducts business process evaluations to gain technical knowledge of business requirements.
• Writes and maintains system documentation
• Required to perform duties outside of normal work hours based on business needs.
• Other duties as assigned

What You’ll Bring:

• BS Degree or equivalent work experience
• 4-7 years of directly related experience in title insurance, escrow or underwriting
• Preferred experience in training and education, content review and curation, or fraud mitigation.
• CBAP (Certified Business Analysis Professional) certification preferred
• Excellent organizational and project management skills.
• Considers the business implications of the application of technology to the current business environment.
• Solid working knowledge of standard features and functions of multiple applications/modules to field, analyze and resolve customer issues/problems.
• Strong written and oral communication skills in order to define business and technical parameters and lead team to meet business requirements.
• Identifies problems, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for multiple applications within multiple functions.
• Strong working knowledge of Data Analysis and/or relational databases.
• Standard Microsoft Office skill set.
• Strong working knowledge of system integrations and supporting technologies.

Pay Range: $85,000.00 - $113,300.00 Annually

 

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

 

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.