Senior Officer, Agency Operations

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role will supervise and monitor duties in relation to agency office, seat performance maintenance to support the agency growth and business expansion.

Job Responsibilities:

• Provide efficient and quality operational support in relation to agency office and seat performance management. Organize and perform daily communication duties to frontline

• Review, evaluate and compile the procedures, guidelines and documentation.  Identify operation defects and propose revamp plans, strive for improve service standard and meet company and regulatory requirements

• Prepare agent record reports and perform analysis to assist supervisor to have better resources planning, implement action plans to enhance team performance

• Provide advice and requirements for sales admin system enhancement for operations improvement

Job Requirements:

• Bachelor degree in any disciplines

• 5 years’ experience in agency administration in which 2 years in supervisory role

• Thorough understanding of rules and regulations in insurance industry

• Proficiency in agent and policy related operations and system

• Multi-tasking with good interpersonal & communication skills

• Proficiency in Microsoft Office

• Good commend in both written and spoken  English and Chinese

 

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.