Business Collaboration Software Support Specialist

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Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

7:00 AM

3:30 AM

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Delivers one-on-one workflow consulting, tutoring, and rounding for technical onboarding and at the elbow user support for enterprise collaboration applications and end user technology used within the Children's Healthcare of Atlanta system. Supports training, in coordination with Technical Training, to staff which enhances desktop technical skills and promotes professional development. Provides onsite support for web conferences in campus meeting rooms and assistance with our collaboration tools.

Experience

• Experience in facilitation in computer software, education, healthcare/ business systems, and/or staff development
• Experience with Microsoft Office365, Windows 11, WebEx, mobile applications, and other enterprise collaborative applications
• 2 years of Windows or desktop experience
• 1 year of end user training or at the elbow support
• Experience in communicating effectively with all levels of staff to include leadership
• Experience in providing support and training for desktop applications

Preferred Qualifications

• A+ certification
• Experience in a healthcare setting

Education

• Graduation from accredited senior college with a degree in computer science, training and development, business, education, nursing, or equivalent experience

Certification Summary

• No professional certifications required

Knowledge, Skills, and Abilities

• Excellent communication, organizational, and time management skills
• Strong interpersonal skills to interact positively and productively with a variety of personnel within teams and across organizational lines
• Executive-level presence and comfortable providing tailored support to leaders
• Must be adaptable to change and able to function in a dynamic environment subject to impromptu changes in schedules and priorities
• Strong initiative and can establish personal goals and take responsibility for meeting them within defined timelines and with minimal supervisor assistance
• Flexibility to work rotating schedule and available as needed to respond to emergency situations

Job Responsibilities

• Provides one-on-one tutoring and at the elbow support to users ensuring staff are able to operate and navigate Microsoft Office365, OneDrive, WebEx, EMA and other enterprise collaboration applications and end-user technology within the Children’s Healthcare of Atlanta system.
• Provides collaboration application consultations to teams in order to help improve team performance and efficiency.
• Collaborates with Technical Training to provide input for training materials, including lesson plans, tip sheets, assessments used to support training, implementations, and post-training reinforcement.
• Performs rounds regularly in departments, and as needed during urgent or escalated requests while providing support and instruction to staff on effective use of technology.
• Works collaboratively with other members of IS&T and Learning Services to support end user adoption of collaboration business applications and end user technology.
• Gathers user needs and technical support issues and acts as liaison to IS&T to ensure user issues are resolved.
• Assists Technical Training in understanding training needs, tasks, and job analysis to develop technical training strategies.
• Participates in educational and leadership opportunities to enhance professional growth and expertise.
• Performs IS&T Tech Bar duties within defined requirements.
• Supports IS&T in major incident management as “boots on the ground” for major events within covered space.
• Maintains knowledge of basic Children's Healthcare of Atlanta policies and procedures.
• Provides campus technical support for collaboration tools in training rooms, tech labs, and conference rooms.
• Provides campus technical support for video and web conferencing services.
• Provides campus consultation service for audio-visual hardware solutions and installation.
• Other duties as assigned.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

1575 Northeast Expy NE

IT Support/Field Services