Triage/Housing Options Officer

We are working closely alongside a Local Authority in Slough to assist with the appointment of a Triage/Housing Options Officer, on a 6.5-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £18.14 - £23.76 per hour

Summary:

We're looking for an experienced Triage / Housing Options Officer to join the Housing team. In this role, you'll provide initial homelessness assessments, housing advice, and legal decisions in line with the Homelessness Reduction Act, helping customers access the right support while ensuring compliance with housing legislation.

Responsibilities:

• Carry out initial homelessness and housing options assessments.
• Provide housing advice and issue written legal decisions.
• Assess cases under the Homelessness Reduction Act (HRA) and Part VII Housing Act.
• Refer complex cases to Duty Officers where appropriate.
• Deliver excellent customer service with empathy and professionalism.
• Maintain accurate case records and ensure compliance with housing legislation.

Essentials:

• Previous experience working in homelessness or housing advice within a Local Authority.
• Strong knowledge of the Homelessness Reduction Act (HRA) and Part VII Housing Act.
• Experience carrying out homelessness assessments and issuing legal decisions.
• Excellent customer service, communication, and empathy skills.
• Ability to manage a varied caseload and make sound, legally compliant decisions.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires a Basic DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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