- Location
- Columbia, South Carolina, US
- Type
- Part-time
- Department
- Retail
- Seniority
- Entry
- Source
- BetterTeam
Description
Job Description:
As a Guest Care and Retail Associate at Urban Nirvana, your responsibilities will be diverse, encompassing administrative and operational duties. These include, but are not limited to:
- Warmly greeting and assisting all incoming clients.
- Managing all incoming and outgoing phone calls.
- Overseeing the appointment schedule, including client check-ins and check-outs, and resolving issues such as late arrivals or missed appointments.
- Developing comprehensive knowledge of our retail products to effectively assist clients.
- Maintaining the clean and fresh environment of the spa and salon throughout the day.
- Booking appointments and processing transactions using our Point of Sale (POS) system.
- Assisting shoppers with retail inquiries and purchases.
- This position requires you to stand during the scheduled shift.
An Ideal Candidate Will Possess:
- Prior experience in a customer service or retail environment.
- Strong teamwork and effective communication skills.
- A professional demeanor when interacting with clients via phone, messaging, or email.
- A naturally outgoing and personable attitude.
- A passion for learning about new products and enthusiastically promoting them to clients to drive sales.
Availability:
- Candidates must be available to work afternoons and weekends.
- This position requires the ability to stand for 5 to 8 hours depending on the duration of the shift.
- Ability to reach, kneel, crouch, and some light lifting.
- Cleaning and or sanitizing the spa/salon environment.
Benefits:
- Opportunities for professional growth.
- Employee discounts on retail products.
- Perks and discounts on salon and spa services.
Skills
Customer ServicePoint of Sale
