NZ Operations Lead, Fraud & Scams Monitoring RANZ

Job Title

NZ Operations Lead, Fraud & Scams Monitoring RANZ

Job Description

Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our kaimahi (employees) who have a deep understanding of agriculture and are committed to adding long-term value for our clients.

Our purpose is clear of growing a better New Zealand together. Our commitment to our employees and customers is at the heart of everything we do.

Lead the fight against fraud. Protect our clients. Shape the future.

At Rabobank, we're committed to safeguarding our clients, communities and the banking system from fraud and scams. As regulatory expectations evolve and fraud threats become increasingly sophisticated, we're expanding our Fraud & Scams Monitoring capability and are seeking an experienced people leader to join us as NZ Operations Lead, Fraud & Scams Monitoring RANZ.

This is a critical leadership role with responsibility for the day-to-day operational performance of our New Zealand Fraud & Scams Monitoring function. You'll lead a team of Analysts and Senior Analysts, driving investigation quality, operational excellence and continuous improvement while helping protect our clients from financial crime.

About the role | Mō te tūranga

Reporting to the Regional Fraud & Scams Monitoring Manager, RANZ, you'll be responsible for overseeing fraud and scam monitoring operations across New Zealand, ensuring alerts are investigated effectively, controls are maintained, risks are managed, and regulatory expectations are met.

Working as part of a regional Australia and New Zealand team, you'll partner closely with your Australian counterpart to drive consistency, share best practice and support a high-performing monitoring capability across the region.

Key Responsibilities

• Lead the day-to-day operations of the Fraud & Scams Monitoring team in New Zealand.
• Manage operational performance, workloads, escalations, SLAs and backlog control.
• Oversee fraud and scam investigations, ensuring timely, risk-based and customer-focused outcomes.
• Act as the escalation point for complex, high-risk and sensitive fraud and scam matters.
• Lead, coach and develop Analysts and Senior Analysts to build capability and consistency.
• Drive investigation quality, governance and adherence to operational controls.
• Own and maintain operational procedures, processes and documentation.
• Identify and implement continuous improvement and operational uplift initiatives.
• Support reporting, operational insights, risk assessments and transformation activities.
• Partner with stakeholders across the business to strengthen fraud prevention and customer protection outcomes.

About you | Ō pūkenga

We're looking for a strong operational leader with deep fraud and scam monitoring expertise and a passion for developing high-performing teams.

You'll have:

• Proven leadership experience within fraud, scams, financial crime or fraud monitoring teams in banking or financial services.
• Strong people leadership capability, including coaching, performance management and capability development.
• Experience managing operational delivery within a high-volume, fast-paced environment.
• Deep understanding of fraud and scam monitoring, investigations, alert management and customer protection measures.
• Strong risk and governance knowledge, ideally gained in a regulated environment.
• The ability to make sound, timely and risk-based decisions on complex cases.
• Experience developing and improving operational procedures, controls and processes.
• A continuous improvement mindset with a focus on efficiency, scalability and operational excellence.
• Exceptional stakeholder management and relationship-building skills.

If you are interested in Growing a better New Zealand together (kia ngātahi te tipu o Aotearoa) please follow the link and apply online or visit www.rabobank.co.nz./careers.

Applications close Sunday 2 August 2026

In return we can offer you:

This is a fantastic opportunity to join a values-driven organisation with an ambitious growth strategy. We have a workplace culture that our people are proud of, where we embrace inclusion and belonging and strive to deliver positive experiences for our people and clients. 

In addition to a competitive salary, we offer a range of perks and benefits, including personal and professional development opportunities, health and wellbeing initiatives, additional leave benefits, a flexible workplace and insurance and financial benefits. 

Our Values | ō mātou uara

Rabobank believe embracing inclusion, equity and belonging delivers positive experiences for our people and clients.  Our great working conditions, broad learning and development programmes and the opportunity to work together for the greater good are reasons why our employees love working here.

At Rabobank New Zealand, we are committed to our values; we are client-driven, we take responsibility, we are professional and cooperative.   We have an open culture, where you can be yourself and be valued for who you are.  All qualified applicants will receive consideration for employment without regard to ethnicity, sex/sex characteristics, gender (Inclusive of all genders), gender expression, sexual orientation, religion, disability, age, or other diversity characteristics not mentioned.  We are proud to be an equal opportunity employer. Together, we can grow a better world.