Lab Support Tech II - CBDI Clinical Laboratories Client Services

Primary Location

Burnet Campus

Department

Cancer & Blood Disease Inst

Shift

Day (United States of America)

Schedule

Full time

Weekly Hours

40

FTE

1

Employee Status

Regular

 

*Expected Starting Pay Range

$18.16 - $22.25

*Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

 

JOB RESPONSIBILITIES

• Professional Development- Maintain currency in the field, including maintenance of any necessary licensure/certification, through continuing education, conferences, meetings, in-services, networking, literature, and/or seminars. Attend all mandatory CCHMC training sessions. Implement obtained knowledge/skills into one's own work, the department, and/or the organization. Assume responsibility for one's own professional growth and development. May participate in internal/external professional committees, agencies, councils, and/or activities.

• Process Improvement- Participate in improving /assuring organizational and/or departmental performance/quality through recommending areas or approaches for improvement activities, performing new procedures, collecting data and/or providing input to department discussions. Anticipate and actively identify and recommend areas for process/system improvement. May work with appropriate personnel to implement agreed upon changes. May participate in the evaluation of improvement initiatives/activities. Serve as Safety Coach, member of Family Experience Team or other improvement initiative team.

• Technical- Collection of samples for laboratory testing following approved laboratory procedures. Receive and accession specimens using LIS; ensuring proper patient identification, specimen integrity and timeliness. Performs EPIC registration as required. Performs defined supervised testing under an approved department program. Testing program must be supervised, CLIA compliant and must be approved the Laboratory Director. Competencies are required following CAP (College of American Pathologists) guidelines. Position is cross-trained to perform more than one function of laboratory support. Serves as a resource for challenging collection and processing procedures. Resolves test order related issues (test in question, sample in question) and manages add-on tests. Researches and resolves unusual/uncommon tests. Perform routine procedures within respective discipline, including the collection and analysis of data which will affect decisions regarding patient care. Accurately and completely documents activities in HIS or LIS as appropriate. Serves as key operator for department equipment. May serve as superuser for LIS functions.

• Customer Service - Patient/Provider- Act as a customer advocate and strive to better meet the needs of, and to support, patients and/or families. Utilize a customer focus to complete assignments and/or interact with customers in a courteous, attentive and conscientious manner. Respond quickly to parent requests and concerns. Provide appropriate education/information to patients and/or families. Act as a resource for external customers to the lab, primarily nursing unit staff and ordering physicians and their offices and/or staff. Responds to questions regarding specimen collection and handling, laboratory intake processes and test results.

• Department Support- Produces work that is accurate, neat, complete and timely. Identifies technical and specimen related problems or discrepancies. Demonstrates knowledge of laboratory information systems. Ability to retrieve result, locate, specimen requirements, fax results, troubleshoot a specimen test issue. Performs registrations, scanning, and assists send-outs in monitoring pending logs. Perform routine operational functions such as supply inventory. Monitors transfer lists from outpatient laboratories to assure specimen receipt. Demonstrates flexibility within the department. Serves as a trainer for onboarding new staff.

 

To provide specimen collection, point-of-care testing services, processing of laboratory samples, and customer service functions for the Clinical Laboratory department of a Medical Center dedicated to the care of infants, children and adolescents.

JOB QUALIFICATIONS

• High school diploma or equivalent

• 2+ years of experience in a related job discipline

• Preferred: Associate's degree in science or 2 years in healthcare

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. 

 Cincinnati Children's is: 

• Recognized by U.S. News & World Report as a top 10  best Children's Hospitals in the nation for more than 15 years 

• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding 

• Recognized as one of America’s Best Large Employers  (2025), America’s Best Employers for New Grads (2025) 

• One of the nation's America’s Most Innovative Companies as noted by Fortune 

• Consistently certified as great place to work 

• A Leading Disability Employer as noted by the National Organization on Disability 

• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) 

 We Embrace Innovation—Together.  We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. 

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability