Professional Services Administrator

Axos Nevada LLC

Target Range:

$55,000.00/Yr. - $70,000.00/Yr.

Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Eligible for an Annual Discretionary Cash Bonus Target: 5%

Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 5%

These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job

The Professional Services Administrator is responsible for providing administrative and operational support for client service engagements. This role serves as a key point of contact for clients and internal stakeholders, ensuring timely completion of service requests, accurate case and project administration, and a high level of client satisfaction. The ideal candidate is detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment while maintaining accuracy and professionalism.

Responsibilities:

• Manage a high volume of client service requests and administrative tasks while meeting established service level expectations
• Coordinate and track client projects, case activity, and service deliverables from initiation through completion
• Serve as a primary point of contact for clients, responding to inquiries and resolving issues in a timely and professional manner
• Review, process, and maintain client information, documentation, and records with a high degree of accuracy
• Assist clients with professional services requirements and support the resolution of complex issues
• Analyze case-related information and provide administrative support for client service engagements
• Assist in preparing service estimates, pricing information, invoices, and billing-related documentation
• Maintain detailed records of client interactions, project status, and completed work
• Collaborate with internal teams to ensure seamless service delivery and adherence to established procedures
• Generate reports, monitor workloads, and provide updates on service activity and productivity metrics
• Identify opportunities for process improvements that mitigate risks, enhance efficiency, service, quality, and operational effectiveness
• Participate in training, team meetings, and ongoing professional development activities

Qualifications:

• Bachelor's degree preferred or equivalent combination of education and experience
• 2+ years of administrative, client service, operations, project coordination, or professional services experience
• Strong organizational and time management skills with the ability to manage multiple priorities
• Excellent verbal and written communication skills
• Strong analytical and problem-solving abilities
• Demonstrated ability to provide outstanding customer service
• High attention to detail and commitment to accuracy
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook
• Experience working with case management, ticketing, CRM, or workflow systems preferred
• Ability to work independently while collaborating effectively with cross-functional teams

Axos Employee Benefits May Include:

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn more about working at Axos

Pre-Employment Background Check and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity:

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

E-Verify and Right to Work Notices

Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

IER Right to Work Poster (English/Spanish)

E-Verify Participation Poster (English/Spanish)