- Location
- Nicaragua · published · Honduras · Colombia · Peru
- Type
- Full-time
- Source
- Workable
Description
About Us
Geeks on Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site.
Our services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services, offering fast, reliable solutions across a wide range of devices and systems.
Job Summary
As a Subscription Retention Specialist, you'll play a key role in strengthening customer relationships by delivering exceptional service and identifying solutions that improve customer retention. You'll assist members with account maintenance, payment updates, collections, and subscription inquiries while working in a fast paced remote environment.
Responsibilities
- Build customer loyalty by identifying customer needs and providing effective solutions.
- Handle account maintenance, payment updates, collections, and cancellation requests.
- Conduct follow up communications to keep customer accounts active and in good standing.
- Accurately document customer interactions using our CRM platform.
- Meet individual and team performance goals, including customer experience and retention metrics.
- Collaborate with teammates to continuously improve the customer experience.
Benefits
Monthly compensation starting at $800, depending on candidate experience, paid through Deel.Uncapped commission opportunities.Performance based bonus.Independent Contractor position.Fully remote.Monday through Saturday, 8 hour shifts scheduled between 7:00AM and 7:00PM Eastern Time.Sundays off.15 days of paid time off.