Director of Revenue Management

Overview

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners.

 

As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement.

 

Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com 

Job Description

The Director of Revenue Management is responsible for maximizing revenue growth and optimizing profitability across all revenue-generating channels in the hotel. This role entails setting and executing pricing strategies, managing inventory, and analyzing market data to drive revenue performance. The ideal candidate will be a strategic thinker with deep analytical expertise and a strong understanding of market trends, customer behavior, and distribution channels.

Key Responsibilities:

• Strategic Revenue Management:

  • Develop and implement revenue management strategies and pricing models to maximize room revenue and market share.
  • Conduct regular revenue analysis and forecasting to inform business decisions and strategic planning.
  • Monitor competitive market trends and adjust pricing strategies as necessary to maintain a competitive edge.

• Inventory and Pricing Control:

  • Oversee the distribution and management of room inventory across all booking channels.
  • Set room rates, packages, and promotions based on forecasted demand, market conditions, and competitive intelligence.
  • Manage and optimize distribution channels, including OTAs, brand website, GDS, and other online and offline channels.

• Performance Analysis:

  • Track, analyze, and report on key revenue metrics, including RevPAR, ADR, occupancy, and market share.
  • Regularly review and interpret revenue performance reports to identify trends, opportunities, and areas for improvement.
  • Present findings and recommendations to senior management to support revenue and profitability goals.

• Cross-Departmental Collaboration:

  • Collaborate with Sales, Marketing, Reservations, and Operations teams to align revenue strategies with overall business goals.
  • Provide training and guidance to sales and front office teams on revenue management principles and upselling techniques.
  • Work closely with marketing teams to develop promotions and campaigns that drive occupancy and ADR.

• Technology and Systems Management:

  • Utilize revenue management software (e.g., RMS, CRS, PMS) to manage data and make data-driven decisions.
  • Oversee the implementation and maintenance of technology solutions that support revenue management processes.
  • Ensure data integrity and accuracy in revenue management systems and processes.

• Market Intelligence:

  • Conduct ongoing competitive analysis, including pricing, positioning, and market trends.
  • Keep abreast of industry changes, new technologies, and best practices in revenue management.
  • Develop market segmentation and customer profiling strategies to enhance targeting and pricing precision.

• Budgeting and Forecasting:

  • Lead the annual budgeting and forecasting process for all revenue streams, including rooms, F&B, and ancillary services.
  • Ensure that revenue targets align with overall financial goals and provide regular updates on performance against budget.
  • Identify opportunities to increase incremental revenue through upsell programs and ancillary offerings.

Desired Skill & Expertise

• Bachelor’s degree in hospitality management, Business Administration, Finance, Economics, or a related field.
• Minimum 7–10 years of experience in Revenue Management within the hospitality industry.
• At least 3–5 years in a leadership or multi-property revenue management role.
• Strong knowledge of hotel distribution channels, pricing strategies, and market segmentation.
• Experience working with major hotel PMS, RMS, CRS, and channel management systems. 
• Proven track record of driving RevPAR, ADR, and occupancy growth Strong analytical skills with the ability to interpret and act on complex data sets.
• Excellent communication and interpersonal skills, with the ability to present to senior management and influence key stakeholders.