- Location
- Sidcup - Edgington Way, United Kingdom
- Type
- Full-time
- Department
- Sales
- Source
- Workday
Description
Job Description:
- Manage house accounts by serving as the main point of contact, handling day‑to‑day requests, and keeping customer information up to date.
- Process and enter customer orders accurately and promptly, verifying product availability, pricing, and details before submitting.
- Monitor order status and proactively resolve issues such as backorders, discrepancies, shipping delays, or missing information.
- Provide customer service support by answering inquiries, troubleshooting order‑related problems, and delivering timely updates.
- Coordinate with internal teams (sales, logistics, operations, warehouse) to ensure smooth order fulfillment and resolve escalated issues.
- Support the sales team with quotes, documentation, reporting, and customer information as needed.
- Maintain accurate records of orders, customer interactions, and account updates while generating reports when required.
- Contribute to process improvements to enhance order accuracy, turnaround times, and the customer experience.
Skills
Customer Service
