Operations Technician 1st Line

## Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this Role

We are seeking a Network Operations Technician to support the maintenance and operational performance of mobile and fixed telecom networks. This role focuses on analysing, troubleshooting, and escalating network issues across core, access, and transport domains, while collaborating with internal teams and external suppliers. The position operates in a dynamic environment with shift-based and on-call responsibilities, ensuring network stability and adherence to performance targets.

## What you’ll do

• Perform telecom network maintenance activities across core, access, and transport technologies
• Identify, analyse, and escalate software and hardware issues to advanced technical teams
• Document network incidents accurately within designated systems
• Collaborate with internal teams and external suppliers to resolve operational issues
• Support network maintenance processes in line with established procedures and customer requirements
• Detect and escalate faults across GSM, LTE, and 5G networks
• Investigate and correlate technical issues raised by Customer Operations or Service Desk teams
• Use dedicated analytical and operational tools to support troubleshooting activities
• Adhere to internal procedures, operational KPIs, and safety regulations

## Who you are

• Able to understand technical concepts and perform data analysis
• Familiar with telecom architectures and protocols across mobile and fixed networks
• Comfortable working in virtual, cross-functional, and international teams
• Effective communicator in English and Romanian
• Bring a collaborative and structured approach to problem-solving
• Secondary education completed; ongoing higher education is considered beneficial
• Exposure to telecom equipment technologies and operational systems is advantageous

## Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What's in it for you

• Hybrid way of working: 2 days per week/ 8 per month
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

## What skills you will learn

• Practical troubleshooting across mobile and fixed network domains
• Incident management and escalation processes in telecom operations
• Use of specialised network monitoring and diagnostic tools
• Cross-team collaboration and stakeholder communication
• Understanding of telecom network architectures and performance optimisation

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

## Alert

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#JDEnhancedByTARA

## Follow us on social media

LinkedIn: https://www.linkedin.com/company/vois/

Facebook: https://www.facebook.com/voisglobal

Instagram: https://www.instagram.com/voisglobal/