Concierge (Full-Time)

Description

LBPM+Fairgrove is seeking a friendly, organized, and customer-focused Concierge to serve as the first point of contact for our guests, clients, vendors, and employees. This role is responsible for delivering exceptional customer service by greeting visitors, managing communications across multiple channels, responding to inquiries, and supporting daily administrative operations. The Concierge plays a key role in creating a welcoming experience while ensuring requests are handled efficiently and professionally. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment.

The Concierge acts as the primary point of contact between guests, clients, and the organization by providing outstanding customer service and administrative support. 

Full-Time Position Hours: 40 hours per week

Compensation: $20.00 per hour

Requirements

 Role & Responsibilities

• Answer and manage a high volume of incoming phone calls with professionalism and efficiency.
• Respond promptly to guest and client inquiries through multiple communication channels, including ticketing systems, website chat, service requests, email, and phone.
• Identify customer needs, troubleshoot issues, and provide timely solutions while ensuring complete resolution.
• Assist with common customer service requests, including billing inquiries, payment questions, late fees, account updates, and general property information.
• Welcome and provide introductory information to new clients, residents, vendors, and visitors.
• Route calls, messages, and requests to the appropriate departments or team members.
• Maintain a clean, organized, and professional reception and common areas while adhering to company policies and procedures.
• Receive, sort, and distribute incoming mail and packages.
• Process invoices, scan documents, schedule courier services, and distribute vendor checks.
• Maintain insurance logs and update emergency call logs for distribution.
• Contact clients to update billing addresses and account information as needed.
• Provide AppFolio credentials and assist with account access requests.
• Provide administrative support and assist with special projects as assigned.
• Provide coverage for supervisors during sick leave, vacation, or emergency situations when needed.
• Contribute to a collaborative team environment by assisting with additional administrative duties and operational needs.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience with a strong focus on issue resolution.
• Prior administrative, concierge, hospitality, property management, or office support experience preferred.

Preferred Skills

• Friendly, professional, and customer-focused.
• Strong verbal and written communication skills.
• Organized with the ability to multitask and manage time effectively.
• Able to solve problems and work independently.
• Basic computer skills, including Microsoft Office; experience with property management software is a plus.
• Experience with AppFolio, ticketing systems, or CRM software is preferred.
• Bilingual in English and Spanish is a plus.