Customer Service and Shipping Representative

Description

Rocket Farms, Inc. is at the forefront of cultivating and providing premium fresh-cut culinary herbs. Our cutting-edge facilities prioritize environmental sustainability, employing advanced practices in water, energy, and materials management. As a valued vendor partner, we consistently contribute to the triumph of our retail partners, engaging in co-branding initiatives for national distribution and expansion. To maintain our leadership in the fresh-cut herb industry, we are in search of a dynamic individual to fill the role of Customer Service and Shipping Representative.

This multifaceted position plays a pivotal role in supporting two key departments, handling responsibilities that include shipping coordination, daily order entries, customer communication, quality assurance, and order review. If you are passionate about customer service and thrive in a fast-paced environment, we invite you to join our team and contribute to our continued success in the industry.

Customer Support:

• Process customer orders, updates, returns and other changes as requested by key accounts and Customer Service Manager or Sales team.
• Provide and coordinate timely and accurate incoming orders to ensure these are being processed.
• Collaborate with cross-functional teams like Sales and Production to exceed customer expectations.
• Monitor and identify sales trends and other opportunities to provide additional feedback and information to key customers and accounts.
• Communicate with internal and external customers regarding order updates rejections, delays and other requests in a timely and efficient manner. 
• Assist in the shorts process by notifying Customer Service of item shortages to notify customers.
• Create and maintain reports and provide analytics as needed to customer service team and other departments. 
• Food safety regulations required as facility processes fresh cut culinary herbs.
• Offer administrative support to Customer Support Manager as required. 
• Much of the work will take place at a desk in an office environment but will require work in normal warehouse environments including cooler and dock areas.
• Perform other duties as assigned.

Shipping Support Essential Duties and Responsibilities:

• Monitor daily outbound and inbound transportation operations to ensure all shipment and receiving orders are on track. 
• Oversee paperwork, appointments, daily shipping and receiving confirmations, and shipment tracking.
• Collaborate with departments such as customer service and sales to manage customer expectations and provide transportation support.
• Supports the Sales team with samples as requested by key accounts and customers.
• Oversees order processing accuracy for outbound/inbound shipments.
• Handle shipping orders in EDI. 
• Upkeep of scanning BOL’s and POD’s.
• Processing of Walmart ASNs. 
• FedEx shipping and tracking report. 
• Coordinate with drivers and production loading of multi-stop shipments. 
• Communicate with drivers and transportation providers to streamline scheduling with operations.
• Communicate with drivers and provide updates to their routes. 

Requirements

Qualifications (Knowledge, Skills, and Experience)

• High School Diploma or equivalent and or previous on-the-job training required.
• 5+ years’ experience in shipping, customer service, customer support, sales or administrative roles required.
• Bilingual (English – Spanish) required.
• Proficient in Microsoft Office (i.e. Outlook, Excel, Word, etc.).
• Previous experience with using ERP systems and other sales tracking systems. Navision experience preferred.
• Strong analytical skills. Ability to interpret data and convert it to reporting.
• Excellent oral and written communication skills.
• Ability to work cross-functionally with other teams and departments.
• Must work Saturday, will have Wednesday off instead.
• Willingness to work long hours and weekends if required.

The Perks!

At our company, we believe in taking care of our employees and providing comprehensive benefits to support their well-being. Joining our team means you'll have access to an array of enticing perks, including Medical, Dental, and Vision Insurance to keep you in top health. Our 401K retirement matching program ensures a secure financial future, while our Employee Assistance Program offers valuable resources for personal and professional support. Additionally, we provide Flexible Spending Accounts to empower you with flexibility in managing your expenses. We're committed to your overall well-being, both inside and outside of work. Elevate your Human Resources career with us!

Physical Requirements

While performing the functions of this job, the employee is regularly required to sit; frequently required to talk or hear; and required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally move pallets up to 250-300 pounds. Specific vision abilities by this job include close distance and color vision.

*This position description does not promise or imply that the functions listed in the Position Summary are the only duties to be performed or that the position may not change or be eliminated. Employees interested in learning more about the essential duties and responsibilities of this position should complete the Position Interest Form and submit it to the Human Resources Department.