Senior IT Solutions Engineer

Senior IT Solutions Engineer

Onsite based - Austin, TX

Key Responsibilities

• Provide support services to GIS and internal customers for defined IT services, ensuring SLA adherence and high customer satisfaction.

• Follow service management, incident, problem, change, and release management processes in accordance with established SOPs.

• Monitor service availability and performance; analyze trends and recommend corrective and preventative improvements.

• Perform root-cause analysis for incidents, outages, and systemic issues; lead corrective action and prevention initiatives.

• Execute complex configuration and image changes following approved SOPs and change management policies.

• Represent owned IT services in change management, architecture, and technical review discussions.

• Maintain accurate, up-to-date technical, operational, and end-user documentation for supported services and platforms.

• Create, maintain, and enhance Windows-based solutions and operational processes aligned with Applied Materials product and manufacturing requirements.

• Gather, document, and translate business requirements into tool-server and image configuration changes.

• Troubleshoot OS- and component-level failures; perform detailed diagnostics and root-cause analysis.

• Identify and resolve OS, scripting, automation, and process gaps; evaluate solution options and drive continuous improvement.

• Provide internal technical support and documentation, partner closely with software engineering, field support, and operations teams.

• Develop and deliver training, procedures, and knowledge base content for users and operations teams.

Endpoint Security, Imaging, and Compliance

• Lead endpoint security strategy for manufacturing and lab systems, including AV/EDR evaluation, qualification, and deployment.

• Own Windows OS imaging, golden image standards, lifecycle planning, upgrade strategies, and deprecation of legacy platforms (Windows 10/11, Windows Server).

• Design and support secure manufacturing and test fixture environments, including virtualized platforms.

• Define antivirus and security policies that balance protection, operational continuity, and network isolation for air‑gapped or semi‑connected environments.

• Design and operate malware‑free certification and end‑of‑line security validation processes for shipped tools and fixtures.

• Provide audit‑ready documentation and evidence supporting security controls and malware‑free validation.

Vulnerability & Risk Management

• Lead vulnerability assessment and remediation for manufacturing and lab assets using tools such as Tenable, Qualys, and Rapid7.

• Track remediation progress and develop dashboards and executive reporting for vulnerability posture across business units.

• Partner with Manufacturing, Product Security, and Enterprise Security to assess, prioritize, and mitigate risks in production environments.

• Act as the primary IT/security liaison to Manufacturing Business Units, internal customers, and enterprise security teams.

• Translate technical risks into clear, actionable insights for engineering, operations, and leadership.

Technical Experience

• 7–10+ years in enterprise IT, endpoint management, or cybersecurity, with direct manufacturing or OT environment experience.

• Strong hands‑on expertise in: Windows Client & Server OS, SCCM / MDT, PowerShell scripting, OS imaging, and deployment automation.

• Proven experience securing segmented, restricted, or air‑gapped networks.

Security & Compliance Knowledge

• Deep understanding of: Endpoint security controls, Vulnerability management, and Malware‑free certification models

• Experience supporting regulatory or customer‑driven audit requirements.

Systems & Networking

• Familiarity with: Industrial network architectures, VLANs, firewalls, and NAC solutions, Virtualization platforms (VMware / Hyper‑V)

• Ability to troubleshoot complex interactions between OS, hardware, drivers, and network constraints.

Preferred Qualifications

• Experience with manufacturing cybersecurity frameworks (SEMI E187, IEC 62443 concepts).

• Background in product security or secure manufacturing tool delivery.

• Experience building dashboards or executive reporting for security posture.

• Master’s degree or equivalent advanced technical education.

Leadership & Soft Skills

• Highly detail‑oriented with a strong bias for auditability and documentation

• Comfortable operating both strategically and hands‑on

• Able to lead without formal authority across matrixed organizations

• Strong written and verbal communication skills, including executive‑level presentations

Impact of the Role

This role is mission‑critical to ensuring:

• Secure and compliant manufacturing operations

• Malware‑free tool shipments

• Stable, scalable test fixture environments

• Alignment between IT, Security, and Manufacturing priorities

Technical Experience

• 7–10+ years in enterprise IT, endpoint management, or cybersecurity, with direct manufacturing or OT environment experience.
• Strong hands‑on expertise in: Windows Client & Server OS, SCCM / MDT, PowerShell scripting, OS imaging, and deployment automation.
• Proven experience securing segmented, restricted, or air‑gapped networks.

Security & Compliance Knowledge

• Deep understanding of: Endpoint security controls, Vulnerability management, and Malware‑free certification models
• Experience supporting regulatory or customer‑driven audit requirements.

Systems & Networking

• Familiarity with: Industrial network architectures, VLANs, firewalls, and NAC solutions, Virtualization platforms (VMware / Hyper‑V)
• Ability to troubleshoot complex interactions between OS, hardware, drivers, and network constraints.

Preferred Qualifications

• Experience with manufacturing cybersecurity frameworks (SEMI E187, IEC 62443 concepts).
• Background in product security or secure manufacturing tool delivery.
• Experience building dashboards or executive reporting for security posture.
• Master’s degree or equivalent advanced technical education.

Leadership & Soft Skills

• Highly detail‑oriented with a strong bias for auditability and documentation
• Comfortable operating both strategically and hands‑on
• Able to lead without formal authority across matrixed organizations
• Strong written and verbal communication skills, including executive‑level presentations

Impact of the Role

This role is mission‑critical to ensuring:

• Secure and compliant manufacturing operations
• Malware‑free tool shipments
• Stable, scalable test fixture environments
• Alignment between IT, Security, and Manufacturing priorities

## Qualifications

### Education:

Bachelor's Degree

### Skills

Endpoint Management, Enterprise IT, Security Compliance

### Certifications:

### Languages:

### Years of Experience:

7 - 10 Years

### Work Experience:

## Additional Information

###

### Shift:

10-Day 8-Hr (United States of America)

###

### Travel:

Yes, 10% of the Time

###

### Relocation Eligible:

No

### Referral Payment Plan:

None

Salary Range:

$122,000.00 - $168,000.00

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.