Leave & Disability Specialist

ABOUT TOPGOLF 

Topgolf is a sports entertainment company that has changed how millions of people experience golf—and a genuinely energizing place to build a career. Every year, guests visit our venues for an experience that's hard to find anywhere else: hitting golf balls toward a target-lined outfield, tracking every shot in real time, enjoying great food and drinks, and connecting with friends, family, and coworkers. 

With more than 100 venues worldwide and proprietary Toptracer technology integrated into our guest experience and licensed globally, Topgolf operates at the intersection of entertainment, technology, and hospitality. We are a growing, dynamic business with meaningful opportunities to innovate, scale, and continuously improve how we support our teams and our guests. 

WHAT WE'RE SEEKING 

Topgolf is seeking a Leave and Disability Specialist to serve as the subject matter expert for the administration and processing of Topgolf's leave and disability policies, including STD/LTD benefit programs and ADA accommodations. This role partners with the Benefits team, vendors, Team Members, managers, payroll, and legal counsel to ensure Topgolf remains in compliance with all company, State, and Federal regulations. Working with general supervision, you'll operate with significant autonomy and professional judgment, delivering first-rate customer service, keeping Topgolf's leave and disability programs compliant, competitive, and equitable, and surfacing the business intelligence that supports strategic decision-making. The right person is a clear communicator, a steady problem-solver, and comfortable balancing empathy for Team Members with the rigor of complex, evolving regulations. 

WHAT YOU WILL DO 

Leave & Disability Administration 

• Administer and track leave of absence for all company leaves, including FMLA, disability/medical, military, and personal leaves, acting as a liaison between Team Members, Office Managers, and vendor 

• Provide guidance to Team Members and managers on leave of absence policies and procedures, advising Team Members on eligibility and managers on the status of approved leaves 

• Maintain effective communication with Team Members, managers, and the payroll department throughout the leave process 

• Administer disability accommodations in accordance with State and Federal regulations 

• Initiate the interactive process of accommodation: research reasonable accommodation options, identify and coordinate the final accommodation, and prepare the company's written response 

Compliance & Policy 

• Ensure compliance with FMLA and various state leave acts, as well as all other medical, personal, and military leaves 

• Effectively interpret FMLA and ADA implications as they relate to leaves of absence and disabilities 

• Provide training, advice, and assistance to managers in accordance with multiple, complex regulations and policies 

• Monitor new and evolving benefits legislation and provide compliance action recommendations 

• Assist with policy and procedural revisions, as well as special duties as assigned 

Vendor & Cross-Functional Coordination 

• Coordinate with the HR team and others to ensure legally compliant, best-practice leave and disability policies and procedures 

• Oversee and coordinate information with the external leave and disability vendor 

• Utilize internal and external vendor systems to run queries and format reports on a periodic basis 

• Maintain the confidentiality and security of data accessed during the course of daily activities 

• Perform additional tasks and support other projects as needed 

CORE COMPETENCIES FOR SUCCESS 

Being Resilient 

Rebounding from setbacks and adversity when facing difficult situations. 

• Demonstrates composure and professionalism under difficult circumstances. 

• Overcomes obstacles and learns from failures. 

Communicates Effectively 

Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. 

• Communicates clearly, concisely, and professionally. 

• Listens with interest to what others have to say. 

Customer Focus 

Building strong customer relationships and delivering customer-centric solutions. 

• Searches for ways to improve customer service. 

• Independently anticipates and meets customer needs. 

Drive Results 

Consistently achieving results, even under tough circumstances. 

• Demonstrates a strong drive to achieve meaningful results. 

• Sets high standards for their own performance. 

Manages Ambiguity 

Operating effectively, even when things are not certain or the way forward is not clear. 

• Constructively deals with problems that don't have clear solutions or outcomes. 

• Remains calm and productive during transitions or changing circumstances. 

Plans & Aligns 

Planning and prioritizing work to meet commitments aligned with organizational goals. 

• Balances the need for adequate planning with the need for action. 

QUALIFICATIONS 

• High school diploma or GED required; bachelor's degree in human resources management or a related field from an accredited program preferred 

• At least 3 years of Human Resources experience required; experience with Leave and Disability Administration, including knowledge of the ADA Interactive Process, preferred 

• Proficient ability to communicate effectively in written and spoken English with management, coworkers, Team Members, and external vendors; bilingual English/Spanish communication skills preferred 

• Proficient knowledge of Windows-based computers and Microsoft Office programs, specifically Excel, Outlook, and Word 

• Proficient ability to manage demanding, evolving, and potentially overlapping deadlines through effective contingency planning 

• Ability to collaborate with others and conduct working relationships in a manner acceptable to the organization 

• Demonstrated ability to champion, model, and influence customer-focused behaviors, including providing sympathetic, effective counseling to Team Members on both leaves and benefits matters 

• Learning capacity to receive and apply cross-functional training, with willingness to support other functions and work groups as needed 

• Ability to recognize discrepancies or errors in written/recorded data, initiating and responding to work errors professionally and collaboratively 

• Demonstrated capacity for gathering and scrutinizing data to identify issues, opportunities, patterns, and sustainable business solutions 

• Working knowledge of Workday HRIS preferred 

• Working knowledge of leave administration vendors and their technology (e.g., Aflac, HR Acuity) preferred 

• Consistently demonstrates a commitment to Topgolf policies and procedures, including attendance, confidentiality, conflict of interest, and ethical responsibilities 

Sounds like a fit? We can't wait to meet you!