MGR-OPERATIONS-PPN

Center for Women's Health and Wellness

FT/ 90 hours per pay

General Summary/Responsibilities

The Manager of Operations, in collaboration with organizational leadership, is responsible for overseeing the day-to-day operations of the practice to ensure exceptional patient care, operational excellence, and alignment with organizational goals. This role will support provider relations as well. This role drives strategic initiatives, identifies opportunities for growth and expansion, and supports business development efforts through effective planning, relationship management, and operational strategy.

The Manager of Operations is responsible for creating an efficient, patient-centered environment through effective leadership, caregiver engagement, and a strong focus on patient experience. This role is accountable for consistently achieving performance and operational metrics while promoting a culture of accountability and collaboration, and driving continuous improvement while advancing the organization's mission, vision, and values across all areas of the center.

Qualifications

Education

Minimum Level of Education Required: Associate degree

Additional requirements:

 Type of degree: Associate

 Area of study or major: Business or Healthcare

 Preferred educational qualifications: Healthcare experience

 Position specific testing requirement: N/A

Licensure/Certification/Registration

 N/A

Experience

Minimum Level of Experience Required: 1 - 3 years of job-related experience

Prior job title or occupational experience: Practice Manager, Office Manager, Clinic Manager, Operations Manager, or related leadership role

Prior specific functional responsibilities: Leading employees, overseeing daily operations, managing staffing and scheduling, supporting provider relations, patient experience oversight, performance improvement, policy compliance, and operational workflow coordination

Preferred experience: multi-site medical practice leadership, physician practice operations, healthcare regulatory compliance, employee development

Other experience requirements: Strong leadership, communication, and problem-solving skills with the ability to manage multiple priorities in a fast-paced healthcare environment; demonstrated ability to build collaborative relationships and drive operational excellence

Knowledge/Skills

 Strong knowledge of healthcare operations, medical practice workflows, and patient service standards

 Understanding of healthcare regulations, compliance requirements, HIPAA, and organizational policies and procedures

 Demonstrated leadership skills with the ability to effectively coach, develop, and manage employees

 Strong operational, organizational, and problem-solving abilities with a focus on continuous improvement and efficiency

 Ability to support strategic decision-making

 Excellent verbal and written communication skills with the ability to interact professionally with physicians, staff, patients, senior leadership, and community stakeholders

 Skilled in conflict resolution, employee relations, and fostering a collaborative team environment

 Ability to prioritize multiple responsibilities and adapt effectively in a fast-paced healthcare setting

 Proficient in Microsoft Office applications, electronic medical record systems, scheduling systems, and other healthcare technology platforms

 Knowledge of staffing, scheduling, and resource management practices

 Strong customer service orientation with a commitment to patient satisfaction and service excellence

 Ability to maintain confidentiality and exercise sound judgment in handling sensitive information

 Demonstrate strong learning agility