Client Services Associate I

JOB PURPOSE: 
Under the Supervision of the Client Services Coordinators and the Motor Services Manager, this position is responsible for providing a wide range of services to the Putnam County Tax Collector citizens and tax payers on behalf of the Tax Collector, while maintaining knowledge and compliance with state laws, rules of local ordinances, and policies of the Tax Collector’s office. Strong communication, computer proficiency, and customer service skills are essential.EXAMPLES OF ESSENTIAL FUNCTIONS: 
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. 
• Process applications for vehicle and vessel titles, title transfers, tags, temporary tags, decals for transfer of ownership or renewals, registrations, and handle all matters related to or concerning registration and title work for vehicles and vessels in the state of Florida. 
• Process applications and requests for Florida hunting and fishing licenses, Florida concealed weapons permits, Florida driver’s licenses, and Florida identification cards. 
• Conduct road testing for driver’s license applicants. 
• Update computer for the issuance of new registration and transfers to prepare for tag or decal issue. 
• Process dealer work and renewals of registrations and record liens on vehicles, vessels, trailers, and mobile homes. 
• Assist with all issues relating to retail sales, mail renewals, titles and registrations. 
• File various tag and title information and maintain tag and decal inventories for proper issue and security. 
• Collect tax related payments and assist customers with current/delinquent taxes and special assessments. 
• Research, retrieve and respond to all tax related information requested by the customer and respond accordingly, by telephone, fax, mail, etc. 
• Process mail and review transactions for all daily services. 
• Prepare reports daily/weekly/monthly, as assigned.
• Update general ledger daily, balance cash drawer (end of day) and prepare deposits, as assigned. Responsible for accuracy of cash handling (drawer). 
• Participate and attend various job related training sessions/classes, as assigned. 
• Maintain a neat and organized workstation, stock lobby with public information brochures/publications, assist entire office in maintaining a neat and organized work environment. 
• Ensure supervisor is kept fully informed of all pertinent matters or issues. 
• Assist the Tax Collector’s Office in any necessary duties to achieve office goals. 
• Represent the Office of the Tax Collector with integrity and respect. Portray the core values of a professional and innovative team, in a courteous and ethical manner that is open and inviting to the public.
• Performs all other related duties, as assigned.
• Foster an open inviting environment for patrons, portraying ethical and professional behavior in appearance, attitude and demeanor.
• Assist the Tax Collector’s Office in any necessary duties to achieve office goals, as well as various functions as backup within the department.
• Represent the Office of the Tax Collector with integrity and respect. Portray the core values of a professional and innovative team in a courteous and ethical manner that is open and inviting to the public.
• Adheres to all Tax Collector’s office policies, procedures, rules, regulations, and practices.
• Adheres to policies, procedures, rules, and regulations for the state and local agencies the Tax Collector is an agent for.
• Works with integrity and ethically while upholding the values of the Tax Collector’s Office.
• Represents the office in a professional and courteous manner.
• Maintains an organized and clean work area, including disinfecting surfaces.
• Telephone skills and telephone etiquette are always to be maintained.
• Exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone’s efforts to succeed. • Gathers and analyzes information skillfully.
• Perform all other duties, as assigned. 
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
•High School graduate or possession of an acceptable equivalency diploma. 
• Knowledge and comprehension of the English language. 
• Minimum three (3) years of experience in front-line, in-person customer service field, preferably in a public service office. 
• Must possess a valid Florida driver’s license. 
• Must have a reliable means of transportation to and from the work place. 
• Must pass FLHSMV background checks. 
• Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information. 
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
• Interpersonal communication skills with general public, co-workers and supervisory staff. 
• Understanding of organization, functions, & services of the Tax Collector’s office. 
• Demonstrates ability of basic math skills and the ability to handle money and make correct change. 
• Demonstrates ability of basic computer skills. 

PREFERRED QUALIFICATIONS: 
• Experience working in a Tax Collector’s Office or another local government agency in a front line customer service capacity (3 years +). 
• Qualified candidates fluent in Spanish considered a plus.

KNOWLEDGE, SKILLS, AND ABILITIES: 
• Knowledge of principles and processes for providing excellent customer service in a high-volume, public setting 
• Knowledge of Microsoft Office, including Excel and Word. 
• Strong oral communications skills 
• Strong reading comprehension skills 
• Basic computer and data entry skills. 
• Ability to establish and maintain effective working relationships with co-workers and the public, portraying ethical and professional behavior in appearance, attitude and demeanor. 
• Ability to work in a stressful, fast-paced atmosphere for extended periods of time. 
• Ability to develop alternate methods for problem resolution. 
• Ability to perform basic accounting skills and perform currency transactions. 
• Ability to access, operate, and maintain various software applications. 
• Ability to understand, follow, and instruct pre-established city, county, state and PCTC policies and procedures. 
• Ability to identify potential issues and resolve conflict as the need arises. 
• Ability to multi-task and prioritize assignments within the department. 
• Ability to analyze and define problems, identify alternative solutions, estimate consequences of proposed actions, and implement recommendations in support of goals. 
• Ability to establish and maintain effective and cooperative working relationships with everyone contacted in the course of work. 
• Ability to maintain a positive atmosphere. 
• Ability to report to work on time, work the assigned work days and work hours, and manage leaves of absence in accordance with established policies and procedures. 
• Ability to contribute, work and function as a productive member of a team. 
• Ability to travel to work at any of the Tax Collector Offices or other assigned locations. 

PHYSICAL REQUIREMENTS: 
Depending on functional area of assignment, tasks involve the ability to exert light physical effort usually involving some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 50 pounds). May involve some climbing, balancing, stooping, kneeling, crouching, crawling, walking or standing. Tasks may involve extended periods of time at a keyboard or work station and extended periods of time standing and/or walking. 

ENVIRONMENTAL REQUIREMENTS: 
All duties are performed in a Tax Collector Office, except for work-related travel; and because the nature of the work involves serving the public, these duties cannot be provided via an employee remote-work environment. However, there are occasions when employees of the Tax Collector are required to provide services directly to the public via a mobile office environment. 

May be required to work at any one of the Tax Collector Office locations, including mobile office set ups, as necessary. 

The Tax Collector function is considered an essential public service and all employees may be required to report to work immediately prior to and following a severe weather event or other catastrophic event.

 As a condition of employment, all individuals hired on or after December 31, 2013 shall refrain from any use of tobacco products during work hours or on Tax Collector operated properties,  and shall be required to sign a Tobacco Products Use Affidavit.

The job description does not constitute an employment agreement between the Putnam County Tax Collector and employee, and it is subject to change by the employer as the needs of the employer and requirements of the job change.

THE PUTNAM COUNTY TAX COLLECTOR IS AN EQUAL EMPLOYMENT OPPORTUNITY, VETERAN'S PREFERENCE, ADA (Americans with Disabilities Act), and E-VERIFY EMPLOYER.

* Hourly rate during the employee’s introductory period may be less than the posted starting hourly rate, but it will be raised to the starting hourly rate upon successful completion of the introductory period.