We believe in the power and joy of learning

At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

The Senior Inside Sales Consultant serves as a trusted advisor to an established portfolio of customers, partnering with schools to successfully adopt, expand, and maximize the value of digital learning solutions. You'll build and strengthen relationships with existing customers, gaining a deep understanding of their goals, challenges, and evolving needs. Through consultative conversations and strategic account management, you'll identify opportunities to enhance the teaching and learning experience, increase customer adoption, and drive long-term customer growth and retention. This role combines customer relationship management, solution consulting, and account expansion to deliver meaningful outcomes for customers while fostering lasting partnerships.

What you'll do here:

• Owning print renewals and identifying top print opportunities each quarter for digital conversion.

• Proactively engaging with customers via health check-in calls to understand their needs and uncover digital courseware opportunities.

• Conducting sales demos using our digital content platforms like CIMA and ExamReady.

• Growing accounts through quarterly check-ins, assessments, sales pitches, demos, and strong closings.

• Handing off converted digital accounts to the Customer Success Manager.

Skills you will need here:

• 3–5 years of experience in customer success, account management, or educational technology implementation.

• Proven track record to lead onboarding and training programs for institutional clients.

• Strong consultative and relationship-building skills to influence faculty and leadership toward digital adoption.

• Proficiency in analyzing usage data, identifying risk signals, and accomplishing intervention strategies.

• Familiarity with CRM systems (e.g., Salesforce) and digital learning platforms.

• Experience handling multiple accounts simultaneously and driving expansion opportunities within existing portfolios.

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [email protected].

About Cengage

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.  Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$25.00 - $30.00 USD