- Location
- 0986SPA1 上海日月光中心, China
- Type
- Full-time
- Source
- Workday
Description
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
负责客户咨询与投诉的全流程处理，通过数据分析提出服务优化建议，确保问题妥善解决与服务持续改进。岗位职责：
1. 负责公司客户咨询与投诉案件的处理及后续追踪，确保客户问题得到及时、合规、妥善解决；
2. 对涉及重大风险、舆情或监管关注的投诉案件，按流程及时上报并配合相关部门制定应对方案；
3. 定期汇总、分析投诉数据，识别高频问题与潜在风险点，撰写咨诉情况分析报告，提出服务优化与流程改进建议；
4. 协助准备并向金融监管机构、消保中心等报送投诉相关材料，确保响应及时、内容合规；
5. 主管交办的其他工作。
岗位要求：
1. 本科或以上学历；金融、保险等相关专业优先；
2. 3年以上金融保险机构咨诉或者消保投诉处理相关工作经验，有寿险行业经验者优先；
3. 较高的服务意识、认真负责、应变能力和风险识别能力；
4. 良好的文字功底，较强的沟通能力和责任心，能承受压力；
5. 良好的中英文运用能力，熟练掌握MS Office软件。
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
