T Desk Assistant

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.  Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, including our Otis University program that builds leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

The Position:

We are now looking to appoint a number of Repair Sales Administrators to fully support business operations with the realization of our repair sales objectives.  Primary activities will include the production of repair quotations along with follow up on open quotations to secure orders from customers, in an efficient and accurate manner.

Main Objectives:

• Acting upon leads from various channels (Insurance Reports/ Risk assessments/ Upgrades/ Customers/ Service Managers) and using the repair fixed-price packages to create quotation according to priorities

• Collaborating with the Repair Desk expert (Tech based role) for quotation wording/ time/ material, if required

• Using the information in CRM to ensure that the quotation gets to the correct recipient

• Calling customers to follow up on quotes issued, within agreed timeframes

• Checking outstanding works on the unit in question, on CRM, to adequately prepare for customer calls

• Answering customer questions and securing booking confirmation orders

Key Accountabilities:

Production of repair quotations

• Quotation wording – transforming limited descriptions of work into a customer friendly, non-technical format

• Ensuring that the correct hours, material, subcontractor cost is applied to the quotation

• Maintaining accuracy in that quotations are sent to correct recipients along with any further sales support collateral

• Liaising with operational and/ or sales teams to identify correct customer details where there is a shortfall the system

Securing of repair orders

• Following up on quotations with the customer in a set time scale

• Answering any customer queries in relation to the quotation they have received

• Ensuring any non-related repair issues raised during customer discussions are recorded and reassigned to the correct teams

• Updating CRM with correct customer contact details where necessary

We welcome applications from talented Administrators, Coordinators, Senior Administrators, Customer Service Agents, Customer Service Advisors, Customer Service Representatives, Dispatchers Administrative Assistants, Administration Officers, Branch Administrators, Engineering Support Administrators/ Coordinators and Team Administrators who live within a commuting distance of Leicester (LE19) site.  Become a part of the Otis team and help us #Buildwhatsnext! 

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of individual employees support a culture of learning and attract world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.