Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Field Service Technician is responsible for operating, maintaining, troubleshooting, and repairing filtration and water treatment systems at customer sites. This position plays a key role in ensuring customer equipment operates safely and efficiently while delivering exceptional service and technical support.

The ideal candidate is mechanically inclined, enjoys hands-on work, has strong troubleshooting skills, and is comfortable working independently at customer locations. Previous experience with water treatment or filtration systems is highly preferred but not required.

Key Responsibilities

• Operate, inspect, troubleshoot, and maintain industrial filtration and water treatment systems.
• Perform preventative maintenance and repairs on mechanical, electrical, and related equipment.
• Diagnose equipment issues and implement effective solutions to minimize downtime.
• Monitor system performance and recommend improvements when needed.
• Maintain accurate service documentation and inventory of parts and supplies.
• Communicate professionally with customers regarding equipment status, repairs, and recommendations.
• Follow all company and customer safety policies and procedures.
• Identify and report safety concerns while promoting a safe work environment.
• Work independently or collaboratively with internal teams to complete service activities.

Qualifications

• High school diploma or GED required.
• Mechanical aptitude with the ability to troubleshoot equipment.
• 0–2 years of technical or field service experience preferred.
• Experience with water treatment, filtration systems, pumps, or industrial equipment is a strong plus.
• Strong mechanical, electrical, or diesel troubleshooting skills.
• Excellent customer service and communication skills.
• Basic computer skills, including Microsoft Office and mobile devices.
• Valid driver's license with a clean driving record.
• Ability to obtain a DOT Medical Card and required customer site clearances (TWIC, DISA, etc.).
• Ability to obtain a CDL (Class A or B) if required by the business unit.

Schedule

• This position follows a Dupont rotating schedule, including days, nights, weekends, and holidays as scheduled.

Preferred Qualifications

• Experience operating or maintaining industrial filtration or water treatment systems.
• Experience with pumps, valves, piping, or other process equipment.
• Fusion welding experience is a plus.
• Previous field service or industrial maintenance experience.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.