- Location
- Dallas, TX, US
- Type
- Full-time
- Seniority
- Lead
- Source
- Breezy HR
Description
The Team Leader will support daily operations, reinforce accountability, and lead by example. This role mirrors manager-level responsibilities with a focus on execution and team support.
Core Responsibilities
- Support daily Client Service operations
- Ensure follow-ups, inboxes and workflow are completed
- Assist with the workload delegation and tracking
- Step in when in Client Services Manager is unavailable
Client Experience, Retention and Collections
- Handle escalated client concerns
- Support retention efforts and client reactivation strategies
- Assist with collections by working with clients to reactivate files, deactivate files, and log chargebacks
- Maintain high-level client experience standards
Operations Support
- Handle and make pay for delete calls
- Make dispute removal calls when needed
- Assist with negotiations and resolution strategies to support client outcomes
Training & Accountability
- Assist with onboarding and coaching team members
- Reinforce scripts, policies and compliance
- Address performance gaps and support leadership actions
Leadership Expectations
- Take direction from leadership and execute effectively
- Communicate respectfully and professionally
- Remain composed under pressure
- Ensure dependable scheduling coverage
Required Skills
- Strong communication and conflict resolution
- Dependability and accountability
- Leadership mindset and team development focus
This role plays a critical role in client satisfaction, retention and company success.
Please send a updated resume for immediate consideration
Skills
Compliance
