Key Account Manager - Specialty Adhesives (Mexico)

SUMMARY 

Our Sales team plays a pivotal role in our business growth initiatives and is essential to delivering outstanding customer outcomes. As a Key Account Manager, based in Mexico, you will get to work in a fast-paced and dynamic environment, leveraging your entrepreneurial spirit, results-oriented strategic mindset, and customer-focused approach. This is an exciting opportunity to drive growth in a wide variety of markets with a high level of autonomy! 

This is a remote role, based in Guadalajara, Mexico and will serve regions including but not limited to: Guadalajara/Jalisco, Queretaro, Guanajuato, San Luis Potosi, Aguas Calientes. 

ITW’S BUSINESS MODEL & CULTURE: 

• We have an environment shaped by our decentralized, entrepreneurial culture that brings our exciting ideas to life.  Our people thrive in our “flexibility within the framework” approach. 

• We are committed to providing you with growth and development opportunities that maximize your unique potential. 

• Our culture empowers you to think and act like a business owner – we want your entrepreneurial spirit to thrive! 

• Be a part of One ITW/One Team, where everyone’s contribution matters in our quest to achieve our full potential. 

• We live by our Core Values: simplicity, sharing risk, integrity, respect, and trust. 

YOU MIGHT LIKE THIS JOB IF YOU… 

PRIMARY RESPONSIBILITIES: 

• Establish and maintain strong relationships with key accounts, understanding their needs, and providing solutions to maximize customer satisfaction. 

• Develop and implement a robust plan to achieve significant growth within the Adhesives related industries. 

• Tactical and operational planning with the Segment Manager to determine primary objectives within accounts.  

• Align with distributor network to promote significant growth in region through identifying opportunities at major accounts. 

• Develop and report accurate sales forecasts by account and product line and understand changes in demand. 

• Identify and resolve customer pain points and offer solutions. 

• Collaborate with product management and development to identify new product requirements and aid in the development and launch of new products within our Innovation Framework. 

• Demonstrate strong Sales Excellence including disciplined competency in the understanding and utilization of Sales Force CRM. 

• Collaborate with Channel management to support accounts and channel partners to grow the wider business. 

• Participate in market/channel projects as required to support the overall business strategy. 

• Effectively communicate with others inside and outside of the company in a tactful, courteous manner to promote excellent customer service.   

• Promote, support, and adhere to all safety and quality related policies and procedures. 

SKILLS & COMPETENCIES: 

• Bilingual in English and Spanish required.  

• 5+ years of industrial B2B sales experience or Key Account Management experience required.   

• Experience selling technical or engineered products, such as adhesives, specialty chemicals, polymers, coatings, or related industrial solutions. 

• Prior experience selling to Original Equipment Manufacturers (OEMs) with a proven growth record, preferably within the Automotive, Electronics, and General Industrial markets. 

• Bachelor’s degree in Business, Engineering or science-related discipline or equivalent experience. 

• Strong business acumen, strategic account planning skills, executive presence, and demonstrated ability to clearly communicate technical concepts and solutions to audiences with diverse levels of understanding. 

• Familiarity with Sales Processes and CRM - specifically Sales Force. 

• Proficiency in MS Office Suite. 

• Must have a Valid Driver’s License and the ability to travel 60%-70%. 

• Ability to sit and stand for up to 8 hours/day.