- Location
- CHN Shanghai, China
- Type
- Full-time
- Department
- IT
- Source
- Workday
Description
Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.
Mission Statement: We see a product failure as an opportunity and turn it into a gain of Accelleron reputation. We continuously work on the sustainable improvement of our products. We understand ourselves as advisors to our customers and act pro-actively.
Main Accountabilities
- Provide expert technical guidance to customers and colleagues as technical service representative
- Manage warranty claims, investigate product failures, and drive sustainable corrective actions
- Make technical and commercial decisions while managing warranty costs
- Drive customer satisfaction and identify business opportunities through technical work
- Conduct field and service-station product inspections and failure investigations as required
- Visit customers to present and promote Accelleron’s technical solutions
- Deliver technical training to customers and colleagues
- Collaborate with the global technical service organization and contribute to Continuous Product Improvement projects
Knowledge, Skill and Experience
- Bachelor’s or master’s degree in a relevant field, such as marine or mechanical engineering
- Strong written and spoken English skills are required
- Knowledge of engines or the maritime industry is an advantage
- Minimum of three years’ work experience
We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com.
Accelleron Data Privacy Statement: accelleron.com/privacy-notice/candidate
Job Family Group:
Service
