CRC Team Leader

Description

The CRC Lead is responsible for mentoring and leading a team of employees to safely produce high-quality components while meeting customer commitments and operational objectives. This role provides leadership in workflow coordination, quality assurance, and team development while ensuring all work is performed in accordance with Wheeler Machinery and Caterpillar safety standards. The CRC Lead serves as a key resource within the shop and will support supervisor responsibilities during absences.

Key Responsibilities

• Promote and lead a culture of safety by ensuring all employees follow company safety policies, procedures, and best practices.
• Mentor, coach, and develop employees to improve technical skills, workmanship, and overall performance.
• Coordinate workflow and prioritize jobs to ensure customer commitments and strict turnaround times are met.
• Monitor job progress and proactively address obstacles that could impact quality, safety, or delivery schedules.
• Inspect components and determine reusability according to established standards.
• Perform quality checks throughout the assembly and rebuild process to ensure components meet company and Caterpillar specifications.
• Communicate effectively with customers regarding job status, timelines, estimates, and expectations.
• Develop job quotes and support accurate service recommendations.
• Collaborate with service, sales, and production teams to ensure efficient movement of jobs through the shop.
• Assist with planning, scheduling, and resource allocation to maximize productivity and meet operational goals.
• Lead by example through professional conduct, accountability, and a commitment to continuous improvement.
• Fill in for the supervisor as needed and support day-to-day operational decisions.
• Perform all other duties as assigned.

Requited Qualifications

• High School Diploma or equivalent.
• Minimum of five (5) years of experience working with Caterpillar powertrain components.
• Strong working knowledge of CAT SIS.
• Proficiency in Microsoft Excel.
• Excellent verbal and written communication skills.
• Demonstrated commitment to workplace safety and quality standards. 

Preferred Characteristics

• Strong leadership and team-building abilities.
• Ability to coach, mentor, and hold team members accountable.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Results-driven mindset with a focus on meeting customer expectations and delivery commitments.
• Ability to effectively balance safety, quality, productivity, and customer satisfaction.
• Commitment to continuous improvement and operational excellence.

What Success Looks Like

The successful CRC Lead consistently promotes a safe working environment, develops employees through coaching and mentorship, and ensures work is completed right the first time. They effectively manage workflow to meet customer commitments and strict turnaround requirements while maintaining the highest standards of quality, communication, and accountability. They are viewed as a trusted leader, technical resource, and role model within the shop.

Main Enhancements

• Added a strong safety leadership focus.
• Emphasized meeting strict customer turnaround times and deadlines.
• Expanded leadership expectations to include employee development and accountability.
• Reinforced quality-first and continuous improvement principles.
• Positioned the role as a key operational leader and supervisor backup.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).