• The Master Data Business Analyst is responsible for ensuring the quality, consistency, and governance of enterprise master data through data analysis, reporting, and collaboration with cross-functional teams. This role supports business initiatives by providing actionable insights, improving data quality, and driving continuous process improvements.

Responsibilities.  

Data Analysis

• Perform data mining and advanced statistical analysis.
• Identify data quality issues and recommend solutions.
• Develop reports and dashboards.
• Support business decisions through data insights.

Operational Responsibilities

• Process workload queues to meet SLAs.

• Execute data maintenance activities.

• Support email campaigns and call-out tasks when required.

• Ensure accurate reporting through system queries.

• The MDM Analyst will adapt to evolving business needs, balancing operational activities such as supplier outreach via phone or email with reporting, data analysis, and project-based responsibilities, while developing a strong understanding of the business. (Making calls 100% of the time)

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Working Schedule

• C4 schedule: Monday to Friday, from 8:00 am to 05:00 pm. CR TIME  

• Daily working hours, breaks, and lunch schedules are assigned based on business needs.

Requirements

• Bachelor's degree in Business, Information Systems, Computer Science, Data Analytics, Engineering, or a related field.
• 2–3 years of experience in data analysis, Master Data Management, or a related field.
• Experience with Master Data Management (MDM) applications.
• Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies.
• Experience developing supplier relationships and supporting cross-functional business processes.
• Basic understanding of GS1 Standards for product and supplier master data is preferred.
• Theoretical knowledge of statistics and quantitative analysis techniques (e.g., spreadsheet modeling, regression analysis).
• Intermediate Microsoft Excel skills, including formulas, pivot tables, charting, data connections, and basic automation using macros and VBA.
• Experience running queries within business systems to support reporting and data analysis (not as a platform owner).
• Experience with Microsoft Access, PowerPoint, SQL Server, Tableau, and data warehouse querying tools (e.g., Business Objects) is preferred.
• Ability to adapt to evolving business needs by supporting operational activities, including supplier outreach via phone or email, as well as reporting, data analysis, and project-based responsibilities.

Skills & Competencies

• Strong analytical, statistical, and logical reasoning skills with the ability to interpret complex data and recommend solutions.
• Ability to analyze multiple alternatives and evaluate potential business impacts to determine the best course of action.
• Ability to scope, structure, and support projects and process improvements.
• Strong problem-solving and critical thinking skills.
• Ability to think conceptually, strategically, and creatively with minimal supervision.
• Excellent verbal and written communication skills, including the ability to present findings to stakeholders using PowerPoint or in group settings.
• Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented, methodical, resourceful, and hands-on approach to analytical work.
• Ability to build effective working relationships with internal and external stakeholders.
• Collaborative mindset with the ability to work across functional teams to achieve shared goals.
• Intellectual curiosity, openness to new ideas, and a hypothesis-driven, fact-based approach.
• Adaptability and willingness to support changing business priorities.

Benefits:

• This is a hybrid position based in Ultra Park II, Lagunilla (Heredia). On-site presence is required only when necessary, such as for meetings, trainings, or collaborative activities, in alignment with the company’s telework agreement, which currently requires employees to work on-site three (3) days per week)
• Private Medical Insurance
• Asociacion Solidarista
• Life Insurance
• Personal Day Off

Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available