Business Analyst 0807-1

Key Responsibilities

• Document current state and future state business processes, including process flows, value stream maps, pain points, hand-offs, decision points and improvement opportunities.
• Facilitate and support workshops with business users, product owners, technical teams and stakeholders to elicit requirements and capture decisions, issues, actions and agreed outcomes.
• Translate business needs into clear user stories, functional requirements, acceptance criteria and supporting documentation that development teams can act on.
• Support product owners in backlog management, including backlog grooming, prioritisation support, refinement sessions, dependency clarification and readiness of items for delivery.
• Prepare and maintain high-quality documentation, including requirements documents, process flows, workshop outputs, meeting notes, decision logs and traceability records.
• Work closely with product managers, engineers, designers, operations, security and business stakeholders to clarify scope, validate requirements and ensure alignment between business objectives and delivery outcomes.
• Identify process gaps, duplication, manual workarounds and opportunities to improve workflow efficiency, user experience and operational accountability.
• Support testing and validation activities by helping define test scenarios, clarifying expected behaviour and ensuring delivered features meet agreed acceptance criteria.
• Communicate requirements, process changes and delivery implications clearly to both technical and non-technical audiences.
• Contribute to continuous improvement of business analysis practices, templates, standards and knowledge management within the Digital Factory operating model.

Required Skills and Experience

• 5+ years of experience as a Business Analyst, Product Analyst, Process Analyst or similar role supporting digital product, platform, software or process improvement initiatives.
• Strong ability to document current state and future state processes using process flows, value stream mapping, swimlane diagrams or equivalent techniques.
• Hands-on experience supporting backlog management and backlog refinement in agile or product-oriented delivery environments.
• Ability to write clear and actionable user stories, functional requirements, acceptance criteria and supporting delivery notes.
• Strong documentation skills, with experience preparing requirements documents, workshop outputs, process artefacts, decision logs and stakeholder-facing materials.
• Good understanding of business process analysis, requirements elicitation, prioritisation, stakeholder management and change impact assessment.
• Comfortable facilitating discussions with business users and technical teams to clarify needs, resolve ambiguity and align on practical outcomes.
• Ability to work with product owners and delivery teams to break down broad business needs into manageable backlog items and delivery increments.
• Strong analytical and communication skills, with the ability to explain complex requirements, trade-offs and process changes in simple language.
• Comfortable working in a fast-moving, agile environment where requirements evolve through discovery, delivery feedback and stakeholder validation.

Preferred Skills

• Experience supporting digital transformation, platform delivery, enterprise systems, workflow automation or public sector technology initiatives.
• Familiarity with agile delivery tools such as Jira, Azure DevOps, Confluence, SharePoint or equivalent platforms.
• Experience with service design, customer journey mapping, process improvement, Lean, Six Sigma or value stream mapping practices.
• Working knowledge of software delivery lifecycle, APIs, cloud platforms, data products or integration-heavy enterprise environments.
• Experience preparing executive-ready summaries, decision papers, delivery updates or stakeholder communication materials.
• Familiarity with governance, risk, compliance, audit or security considerations in enterprise or government environments.