- Salary
- $21+
- Location
- Four Seasons Minneapolis, United States of America
- Type
- Full-time
- Closing date
- Today
- Source
- Workday
Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.The Four Seasons Hotel Minneapolis seeks an Overnight Room Service Server/Coordinator to join our talented team!
Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely-talented team, and we will support you in doing your best work. Whether you’re inspired by our culture, incomparable views of the Mississippi River or two-time James Beard Award-winning native Minnesotan chef, discover why your future is here.
About the role
Basic Purpose: As part of our overnight In‑Room Dining team, you will play a key role in delivering seamless room service while supporting the smooth running of operations overnight. You will manage all in‑room dining orders received via telephone and mobile platform, ensuring accuracy, clear communication, and efficient distribution to the kitchen and service teams, as well as deliver food and beverages to guest rooms with professionalism, discretion, and warmth, creating a refined dining experience in the privacy of the guest’s room.
What you will do
Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest’s original order; transport items to the guestroom in a timely manner to ensure proper food quality.
Greet guests, describe selected items to the guest using interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.
Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals.
Set up the lobby coffee service and ensure specialty coffee machine is in working order. Input all breakfast pre orders into Micros and complete the dry setup of them. Ensure the AM team is set up for success by completing AM shift mise en place. Complete any final prep work.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with co-workers and supervisors.
What you bring
At least one year of food service experience
Excellent English verbal and written skills
The ability to communicate in a warm and friendly manner over the telephone
Detail oriented
The ability to keep an organized work area and prioritize guest requests
The ability to work a flexible schedule including overnights, weekends and holidays
ServSafe certified
What we offer
We care for our team members through competitive compensation packages and the following complimentary, market-leading benefits:
Wage: $21.12 per hour + tips
Comprehensive health and vision insurance*
Discovery nights at Four Seasons Properties around the globe
Holiday and vacation pay
Daily meals inspired by award-winning chefs
Uniforms and uniform care
Sick pay, disability coverage and life insurance
We also offer opportunities for career development and advancement and the following rewards in support of their work-life balance:
Parking discounts
Staff lounge and cafeteria space with city view
Up to eight weeks of parental leave pay
Fur baby insurance
401(k) retirement plan
Discounted accommodations at Four Seasons properties worldwide
*Dental coverage available at a discounted rate.
Learn more about Four Seasons Hotel Minneapolis and Four Seasons Hotels & Resorts by visiting us below:
Instagram: @FSMinneapolis
Learn more about who we are: We Are Four Seasons
Candidates must have valid work authorization for the U.S.
Thank you for your interest in working at Four Seasons Hotel Minneapolis. We look forward to receiving your application!
