Service Now Developers

Work onsite - 5 days per week; Location:  Nepean, ON

Overview

Our client is seeking a highly skilled ServiceNow Senior Developer to support the implementation and enhancement of the ServiceNow CMDB and Security Operations capabilities. The successful candidate will be responsible for hands-on development, configuration, integration, scripting, testing, and platform optimization.This role requires extensive experience with ServiceNow development, Discovery, integrations, workflow automation, and CMDB configuration.

Key ResponsibilitiesPhase 1: CMDB Foundation (Primary Focus)

• Configure and optimize ServiceNow Discovery schedules.
• Install, configure, and maintain MID Servers.
• Configure Discovery credentials and troubleshoot connectivity issues.
• Develop and maintain Identification and Reconciliation Rules (IRE/IRR).
• Configure CI class structures and CMDB relationships.
• Build CMDB dashboards, reports, and health metrics.
• Support business service mapping activities.
• Develop and maintain demonstration environments and proof-of-concept solutions.
• Perform code reviews, testing, and deployment activities.

Phase 2: Security Operations Enablement

• Configure ServiceNow Security Operations components including Vulnerability Response and Incident Response.
• Develop integrations with vulnerability management and security monitoring tools.
• Configure automated workflows, routing rules, notifications, and assignment groups.
• Implement SLA monitoring and escalation processes for security incidents.
• Support security data ingestion, normalization, and workflow automation.

Required Qualifications

• Minimum 5+ years of hands-on ServiceNow development experience.
• Strong experience with:
  • JavaScript
  • Business Rules
  • Client Scripts
  • UI Actions
  • Script Includes
  • Flow Designer
  • IntegrationHub
• Experience configuring and supporting:
  • ServiceNow Discovery
  • MID Servers
  • CMDB
  • Identification and Reconciliation Engine (IRE)
• Experience developing REST and SOAP API integrations.
• Familiarity with ServiceNow Security Operations and associated data models.
• Experience performing unit testing, troubleshooting, and production support.

Preferred Qualifications

• ServiceNow CSA certification.
• ServiceNow CAD certification.
• Experience working with CMDB and Discovery implementations.
• Experience integrating vulnerability scanners, SIEM platforms, or cybersecurity tools.
• Knowledge of CSDM principles and Service Mapping.
• Experience working in enterprise-scale ServiceNow environments.

Key Deliverables

• CMDB configurations and enhancements.
• Discovery and MID Server implementation.
• Dashboards, reports, and monitoring solutions.
• Security Operations workflows and automations.
• Third-party security tool integrations.
• Technical documentation, testing results, and deployment packages.

Success Factors

• Delivery of a healthy, accurate, and scalable CMDB.
• Successful integration of security tooling with ServiceNow.
• High-quality, maintainable code aligned with platform best practices.
• Strong collaboration with architects, stakeholders, and operational teams.
• Commitment to utilizing OOTB functionality wherever possible to maintain platform upgradability.