Customer Service Oficer, Rent and Income

• Full Time, Permanent Role
• Location: Kingswood, Sydney, with Working from Home Days!
• Salary of $85,446 + Super + NFP Salary Packaging Benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your opportunity

At Mission Australia Housing, our Rent and Income team plays a vital role in helping residents maintain affordable housing by ensuring rent reviews, income assessments, and tenancy administration are managed accurately, fairly, and in line with legislation.

As our Customer Service Officer, Rent and Income, you will be the trusted connection between residents, internal teams, and stakeholders, helping to create positive housing outcomes while supporting one of Australia's leading community housing providers. Your attention to detail, customer focus, and commitment to service excellence will contribute directly to our vision of building hope and opportunity for people and communities across Australia.

Your key responsibilities will be to:

• Manage end-to-end household rent reviews in line with legislative and organisational requirements.
• Calculate rent assessments and additional household income charges accurately and within required timeframes.
• Determine rental amounts for new tenancies and support regional teams during tenancy sign-up processes.
• Maintain accurate records and ensure data integrity across document management and tenancy systems.
• Coordinate bulk tenant communications, including invoicing and rent review correspondence.
• Support income collection activities, repayment arrangements, and administrative debt recovery processes.
• Conduct audits of rent reviews and tenancy records to ensure accuracy and compliance.
• Monitor and report on key rent review, enquiry, and tenancy administration activities.

Requirements for success

• Experience in social housing, affordable housing, tenancy management, community services, or a related field is desirable.
• Understanding of community housing legislation, compliance frameworks, and regulatory requirements is advantageous.
• Strong administrative skills with the ability to work accurately across multiple systems and databases.
• Excellent written communication skills with a high level of attention to detail.
• Effective planning, prioritisation, and time management skills.
• Ability to manage competing priorities and meet legislative and organisational deadlines.
• Strong analytical and problem-solving skills when assessing tenancy and income information.
• Demonstrated ability to maintain confidentiality and handle sensitive information appropriately.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Opportunity to purchase additional annual leave 
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]  

Find out more about a career with Mission Australia. 

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you