Director of Deposit Operations

Description

Lead Operational Excellence. Protect Our Members. Shape the Future.

Atlantic Federal Credit Union is seeking a strategic and innovative Director of Deposit Operations to lead our Deposit Operations, Payments, and Fraud teams. This role is ideal for an experienced operational leader who excels at improving processes, developing teams, managing risk, and enhancing the member experience.

As a key member of the Operations leadership team, you will oversee critical deposit and payment functions, strengthen fraud prevention efforts, advance organizational effectiveness, and help implement the technologies and services that support our long-term growth, operational performance, and member value.

If you are passionate about operational excellence, regulatory compliance, leadership development, and creating exceptional member experiences, we'd love to hear from you.

What You'll Do

Lead and Develop High-Performing Teams

• Provide leadership, coaching, and direction to managers and operational teams.
• Establish clear goals, service standards, and performance expectations.
• Build a culture of accountability, collaboration, and growth.
• Support succession planning, employee development, and workforce planning initiatives.

Drive Operational Performance

• Oversee deposit operations, payment processing, digital banking support, and fraud operations.
• Ensure efficient, accurate, and member-focused delivery of operational services.
• Monitor key performance indicators and implement solutions that enhance performance.
• Partner with internal stakeholders to strengthen workflows, service levels, and organizational effectiveness.
   

Strengthen Risk Management and Compliance

• Ensure compliance with applicable federal and state regulations, including NCUA, BSA/AML, OFAC, NACHA, Regulation E, and Regulation CC requirements.
• Lead audit, examination, and regulatory review preparation and response efforts.
• Maintain effective policies, procedures, controls, and monitoring programs that minimize operational and fraud-related risk.
• Serve as a key contact for auditors, examiners, and compliance partners.

Lead Payments and Fraud Strategy

• Direct fraud prevention, loss mitigation, and operational risk initiatives.
• Monitor industry trends, emerging threats, and payment innovations.
• Evaluate and implement tools, technologies, and processes that strengthen security while enhancing member convenience.
• Support the successful launch of new payment services and operational technologies.
• Partner with leadership on strategic initiatives that support growth, scalability, and service enhancement.

Atlantic is an Equal Opportunity Employer. 

Who We Are

We are Atlantic. Our mission is to help people do better. We're a fast-moving, inclusive team that cares about getting to the right answer and making sound decisions. We value clarity, accountability, and people who aren't afraid to ask tough questions, challenge assumptions, and continuously improve how work gets done.

This is an opportunity to lead critical functions that directly impact our members, our risk posture, and our future growth. You'll have the autonomy to drive meaningful change, develop talented teams, influence strategic decisions, and help shape the operational capabilities that support the organization's long-term success.

If you're energized by solving complex problems, building strong teams, and making a measurable impact, you'll find both challenge and opportunity at Atlantic.

Requirements

Required Qualifications

• Bachelor's degree or equivalent combination of education, certifications, and experience.
• 5+ years of progressive experience in deposit operations, payments, fraud management, banking operations, or a related financial services environment.
• Proven leadership experience managing teams and building organizational capability.
• Strong understanding of operational risk management, compliance, and payment systems.
• Strategic thinker with strong business acumen and the ability to align operational priorities with organizational goals.
• Excellent communicator who can influence, collaborate, and build relationships at all levels of the organization.
• Skilled at balancing operational efficiency, risk management, and a commitment to service excellence.
• Adaptable leader who embraces innovation, change, and continuous learning.
• Strong analytical, decision-making, and problem-solving abilities.
• Demonstrated ability to lead cross-functional initiatives, implement process improvements, and deliver measurable business results.