B2B Talent Acquisition Supervisor

Key Responsibilities

Talent Acquisition Leadership

• Lead, coach, and develop a team of Talent Acquisition Specialists and Recruiters to achieve hiring targets and quality standards.

• Set clear team goals, KPIs, and performance expectations while monitoring productivity and delivery.

• Provide ongoing coaching, mentoring, and development opportunities to maximize team performance.

• Handle escalated recruitment challenges and support complex hiring requirements.

Recruitment Strategy & Delivery

• Develop, implement, and continuously improve recruitment strategies aligned with business objectives.

• Drive innovative sourcing approaches to attract high-quality talent across multiple channels.

• Partner closely with Hiring Managers, HR, and business stakeholders to understand workforce planning needs and hiring priorities.

• Ensure efficient management of the full recruitment lifecycle, from sourcing and screening through offer and onboarding.

Stakeholder Management

• Build strong relationships with business leaders and hiring managers, acting as a trusted recruitment advisor.

• Collaborate with HR and Compensation teams to develop competitive offers and support candidate negotiations.

• Provide regular updates on recruitment activity, pipeline health, market trends, and hiring performance.

Recruitment Analytics & Compliance

• Monitor recruitment metrics including time-to-fill, quality of hire, offer acceptance, retention, and recruiter productivity.

• Ensure accurate reporting and data integrity within ATS and HRIS systems.

• Maintain consistent recruitment processes and ensure compliance with local employment legislation and company policies.

• Promote a positive employer brand and exceptional candidate experience throughout the hiring journey.

Candidate Profile

Required Experience

• Proven experience in Talent Acquisition and Recruitment, preferably within a BPO, outsourcing, high-volume hiring, or shared services environment.

• Previous experience leading, coaching, or mentoring recruitment teams.

• Strong understanding of recruitment best practices, sourcing methodologies, and candidate engagement strategies.

• Experience managing multiple stakeholders and competing business priorities.

Skills & Competencies

• Excellent leadership, coaching, and people management skills.

• Strong communication and stakeholder management abilities.

• Data-driven mindset with the ability to interpret recruitment metrics and drive continuous improvement.

• Ability to work effectively in a fast-paced, high-volume environment.

• Strong organizational skills and attention to detail.

• Proficiency in Microsoft Office and Applicant Tracking Systems (ATS).

• Ability to maintain confidentiality and professionalism at all times.

Preferred Qualifications

• Bachelor's Degree or equivalent professional experience.

• Experience within Talent Acquisition leadership roles.