Collections Specialist

Travel Resorts of America is looking for a professional, customer-focused Collections Specialist to join our Collections Department. This position is a great fit for someone who enjoys helping customers, solving problems, and communicating clearly in a busy office environment.

In this role, you will assist members with past-due accounts, answer billing questions, help resolve concerns, and provide courteous support throughout the account resolution process. The ideal candidate is organized, detail-oriented, dependable, and comfortable handling phone-based customer interactions with professionalism and empathy.

What You'll Do

• Communicate with members regarding past-due accounts and available account options.
• Handle inbound and outbound calls in a courteous, professional manner.
• Answer questions related to account balances, billing, and payment arrangements.
• Research and help resolve account disputes, billing concerns, and customer complaints.
• Document account activity accurately and maintain detailed records.
• Process account adjustments, refunds, and other account-related transactions as appropriate.
• Follow company policies and procedures while providing accurate information to members.
• Support departmental goals through consistent communication, follow-through, and attention to detail.
• Assist with administrative duties and department projects as assigned.

What We're Looking For

Required

• High school diploma or GED equivalent.
• Previous experience in collections, customer service, call center operations, account management, billing support, or a related field.
• Strong verbal and written communication skills.
• Basic math skills, accuracy, and attention to detail.
• Working knowledge of Microsoft Office applications and general computer use.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and the ability to remain professional during sensitive conversations.
• Dependable, team-oriented approach with a commitment to customer service.
• Availability to work one Saturday per month on a rotating schedule with other team members.

Preferred

• Experience in collections, accounts receivable, customer retention, or billing support.
• Experience handling difficult conversations while maintaining professionalism and empathy.

Why Join Us

• Competitive compensation.
• Comprehensive benefits package for eligible employees.
• Paid time off and holidays for eligible employees.
• Supportive office environment with a team-focused approach.
• Opportunity to build customer service, account management, and problem-solving skills.

Travel Resorts of America is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected status under applicable law.

If you are dependable, professional, and enjoy helping customers find solutions, we encourage you to apply today.