Operations Supervisor – Dental Practice

Operations Supervisor – Dental PracticeAbout Our Practice & Unique Story: Griffith Family Dental has been helping patient in Sunnyvale since 1950. We are 4th generation family practice where your professional growth is supported, and patient care comes first. We’re a growing, modern office in Sunnyvale, California, with 10 chairs seeking a compassionate, growth-minded staff. If you’re looking for a career opportunity that goes beyond a standard "job" that offers direct clinical mentorship, a clear path to leadership, and a drama free team culture we’d love to meet you.    The Culture: We prioritize a supportive, low stress work environment.     The Technology: Our modern office is well-equipped with state-of-the-art technology to help you deliver the highest quality care.   The Patient Mix: We serve a large diverse and loyal patient base.Position OverviewWe are seeking a Dental Operations Supervisor to help lead daily practice operations, support the team, monitor workflow and productivity, and identify and resolve operational bottlenecks. This role is ideal for a dental professional with both clinical and front-office experience who understands the day-to-day operations of a dental practice.The Operations Supervisor will lead daily team huddles, track progress toward operational goals, support staff when issues arise, maintain and improve established SOPs, and serve as a key resource for both clinical and administrative team members.Key ResponsibilitiesDaily Operations & Team LeadershipLead and facilitate daily team huddles.Review the day’s schedule, priorities, goals, and outstanding issues with the team.Monitor daily progress, productivity, workflow, and completion of assigned tasks.Identify workflow bottlenecks and proactively help the team resolve them.Follow up with team members on outstanding tasks and operational priorities.Provide day-to-day leadership, guidance, and support to the front office and clinical teams.Help promote accountability, teamwork, communication, and a positive workplace culture.Escalate significant operational issues to management when appropriate.Dental Office OperationsSupport front-office functions, including scheduling, patient communication, insurance verification, dental billing, claims, payments, and account follow-up.Use dental knowledge and clinical experience to help coordinate communication between clinical and administrative teams.Understand the workflow of a dental practice and identify opportunities to improve efficiency and patient experience.Assist with resolving scheduling, billing, communication, and workflow issues.SOP Development & Process ImprovementFollow established Standard Operating Procedures (SOPs) and ensure team compliance.Draft, update, revise, and improve SOPs as practice operations evolve.Identify gaps or inefficiencies in existing processes and recommend practical solutions.Help implement new workflows and ensure team members understand process changes.Maintain organized operational documentation and checklists.Technology & IT SupportUtilize Google Workspace and Microsoft Office applications for daily operations, documentation, communication, and reporting.Assist team members with basic technology and software issues.Troubleshoot common computer, printer, scheduling, communication, and office technology issues.Coordinate with outside IT support when an issue requires additional assistance.Help the team adopt and effectively use practice technology and software.Required Qualifications1–2 years of experience in dental billing and/or front-desk duties.2–3 years of clinical dental experience working as a DA, RDA, or RDH, preferably within a DSO or multi-provider dental practice environment.Previous team lead or supervisory experience is required.Strong understanding of dental office workflow and operations.Working knowledge of dental billing, insurance, claims, and patient accounts.Strong organizational and time-management skills.Excellent communication and interpersonal skills.Ability to identify problems, prioritize tasks, and help develop practical solutions.Comfortable working in a fast-paced dental environment.Proficient with Google Workspace and Microsoft Office.Comfortable learning new software and providing basic technical support to team members.Ability to work independently while maintaining strong communication with management and the team. Employment DetailsLocation: SunnyvaleWorkdays: Monday to Friday between 8:00am – 5:30pmEmployment Type: W-2Schedule: Full-timeProbationary Period: 90 daysCompensation & BenefitsHourly Pay: $30–$40, depending on experience and qualifications.Paid training.Medical Insurance benefit.Dental insurance benefit.PTOHoliday paySIMPLE IRA (Retiment - employer match)Supportive and collaborative work environment with opportunities for professional growth.Ideal CandidateThe ideal candidate is a hands-on dental professional and natural team leader who understands both the clinical and business sides of a dental practice. You should be comfortable stepping in to help solve problems, keeping the team focused, improving processes, and ensuring that daily operations stay on track.This is a leadership position for someone who doesn’t just identify problems but takes initiative to help solve them.